WNS Senior Customer Support Associate Reviews

Likes

Flexible schedule. Work life balance.

Dislikes

False promises, wrong hiring, leadership not keeping their commitments and retaining stating that they will match salary and never matching it once you take back papers.

Work Details

Work policy: other

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Dont join here Worst work culture And worst management... I have worked for 3 years here but no hikes no recognitions... Pure office politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Despite of micro management and bias behaviour of managers HR people connect with employees and ask for feedback hear from both sides

Dislikes

Micro management, Manager' Bias behaviour, partiality with teams, lower increament, lower chances of getting promotion due to manager bias behaviour,less opportunities to get chance for abroad travel or transition

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Selfish Company. Very minimum Salary hike. Pathetic transport. They pick up and drop employees like dogs. They treat employees as money making machines for them. Promotions goes to those who doesn't work.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time and one side cab drop

Dislikes

One side cab drop, not much salary, penny appraisals, less opportunity for promotions instead they do designation change so they don't have to increase salary, no meal or meal voucher.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Not that much pressure of work, so that employees can easily plan their leave and maintain a good work life balance.

Dislikes

Policies are not framed properly, they update the policies very frequently. Nothing is systematic if you need some information you will have to find it at your own. HR team very inactive and even they don't know about most of the policies.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

Less toxic culture also it depends on team lead and manager in the process

Dislikes

Actually the biggest thing in company is if you don't negotiate properly you're going to end up getting lesser salary than previous company, Actually done survey with my colleagues and my friends who work over there all of them told that we get lesser salary than previous company

Work Details

Work policy: After probation period you can get WFH for atleast 4 months after that it depends on your work, quality and in the hands of managers

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst management they are not supporting those who are not favourite

Dislikes

I have a leave in my kitty and my marriage was on 24th of November. They are not approved single leave all my leave counted under UPL. And I am chasing my leave since 4 months already advance notification I have provided. They provided leave only girl and those who are favourite of managements.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Here’s an example of an average/poor review for someone who worked with WNS for 12 years: --- Review: While their long tenure at WNS demonstrates loyalty and commitment, their overall performance during this time was average. They met basic expectations but showed limited initiative in taking on additional responsibilities or driving innovation. Growth in key skills and adaptability to new challenges seemed slower than expected, which impacted their ability to consistently deliver high-quality outcomes. There is room for improvement in proactiveness, strategic thinking, and leadership capabilities....Read More

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

WNS is a great opportunity for freshers, especially for women, as they offer safe home drop services during night shifts. This makes it a reliable and convenient choice for those looking to start their career with added safety and support.

Dislikes

While WNS offers home drop services for women during night shifts, it's important to note that this service is not extended to male employees. Additionally, promotions and salary increments are not up to expectations, and there are concerns regarding office politics and a lack of support from upper management.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing, Many other BPOs are there which is far better than WNS.

Dislikes

Too much of office politics. Group Manager, General Manager to safeguard themselves will ruin employees career.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security, manageable work load. Comfort level.

Dislikes

Less salary, less incentives, less referral amount, no night allowance, less growth opportunities, worst transport and cafeteria

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

There is one HR in Pune, Maharashtra which make fun of candidates. Her name is SUFIA KHAN and she makes fake promises and tell candidates "congratulations, you are selected and please share your documents over mail" and when I share the documents she disappears for around 15 days and then I call the person who took the interview from anonymous number then he tells we have already asked the HR to hold the application. This kind of culture is not expected by the company like WNS. If you don't want to go ahead with the candidate then tell them and don't make fake promises and hopes. This is so Unprofessional Mrs. SUFIA KHAN. Please don't do this again with other candidate. The person feel so heart broken. The interviewer called me personally and told me that he will ask the HR to give offer letter, But the HR and the interviewer disappears....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing good to like.

Dislikes

Bet less package offered to new joiners and also to experienced employees. Even promotion is like a dry promotion where there is no increase in package but designation is increased.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Few Team members are good, I met good people as well

Dislikes

From last year in the new process, i experienced Partiality,Not Employee Friendly, Management is not good, no support from the manager

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Everything, i just cant express my gratitude towards this company , I was working at Magarpatta Pune office My Hr Swati Thakur , my Senior Management and group manager Mukesh Oza one of the best person i have ever seen. Thank you WNS for everything you gave me. I would like to appreciate Transport/ facility/Cafeteria services as well.

Dislikes

No chance of any dislikes