Synchrony Senior Customer Service RepresentativeHyderabad / Secunderabad Reviews
based on 46 reviews
Updated 1 Oct, 2024
Overall Rating
4.5/5
How AmbitionBox ratings work?
Category Ratings
4.6
Job Security
4.6
Company culture
4.4
Skill development
4.2
Work-Life balance
4.2
Salary & Benefits
4.2
Work Satisfaction
4.0
Promotions/Appraisal
Synchrony is rated
4.5 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Synchrony is rated
4.5 out of 5 stars on
AmbitionBox, based on 46 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Synchrony Senior Customer Service Representative Hyderabad / Secunderabad Reviews
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46 reviews found
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Popular
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2023
Likes
Best place to work you are respected as an individual and appreciated for your work,I'm thankful to Synchrony, I request all those women who feel really need a caring home and want to still work step into the warm house if Synchrony you will be pampered like a daughter and cared like a sister and will help you manage your life and make you empowered, I was told told to submit this anaymous but I'm proud to say I'm Bhagya an employee of my Synchrony my second house...Read More
Dislikes
There is nothing you would dislike your asking a family member what you hate in your family.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 27 Sep 2023
Likes
Its people centric
Dislikes
Pay is less.
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Sep 2022
Likes
Synchrony financials is a great place to work .
I have worked with the most kind and professional team .
Mentors are very supportive.
Synchrony cares about thier employees
That's what it makes the company a great place to work.
Dislikes
Unseen Politics .
Leave policies
Salary hike
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Aug 2021
Likes
Here at Synchrony the work life culture is very good, here we can balance our work & daily life. We can build our career and grab opportunities to grow professionally. We will have 100% job security unless and until there is any miss from associate they will not lay down employees. Overall you will be having a better future working at Synchrony.
Dislikes
Favorites and favourism play very important role in Synchrony. But those a side if you want to build your career and goals definitely you have to join SYF and showcase your talent.
Work Details
Overall we will have a great life working here.
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Finance & Accounts Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 May 2022
Likes
An Career Oriented Place with lot of opportunities and benefits
Dislikes
NA
Work Details
Very Professional
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Dec 2023
Likes
Work Culture.........
Dislikes
Salary hikes need to be improved.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Jul 2023
Likes
It was an amazing journey of almost 5 years that I had in this company never I faced any hurdles to reach out to any higher authorities and it also helped me in self growth in terms of career overall it's a very good company to start as a fresher.
Dislikes
Nothing.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Synchrony.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Sep 2023
Likes
Good place to work with
Dislikes
nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 01 Oct 2024
Likes
It’s very employee friendly and great to to work with
Dislikes
Nothing bad about the company as per my experience
Senior Customer Service Representative in
Hyderabad / Secunderabad
Full Time
·
Non Voice chat process Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Sep 2024
Likes
likes
Dislikes
Nothing to dislike about
Senior Customer Service Representative in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jun 2021
Likes
Perfect company who dream high
Senior Customer Service Representative in
Hyderabad / Secunderabad
Retail Credit Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 09 May 2022
Likes
Benefits they offer
Dislikes
The call flow is just terrible, no time to breathe, back to back calls and by the end of the shift you will be exausted. You might feel ok for 2-3 months in this role and then you will hate you job. If will have v bad impact on health. V bad call flow.
Work Details
Average
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Retail Card Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 15 Dec 2021
Likes
Nothing stuck at the moment. I mean I like how managers show fake attitude as they care and talk as they are trying to promote us I like how they promote people with no knowledge I like how managers end many people's careers and thats the reason all tenured people left. I like how they threaten us that the leaders are watching everything you do they are focusing. I like how managers keep ego trips and grudges...Read More
Dislikes
The people the management the fake concern if u want to forget u have a personal life and become a slave please join synchrony and for the work you do u will not at all be satisfied with the pay. And if you come across people named Orijit or Achsah or Asif or Suveera or Sanjay Or Tejaswini just think you are gone, if names are takenspace wouldn't be enough because most managers are fake they don't know nothing about the process and when we question them they give us a stupid answer and when quality hears they mark us down and managers will deny no you did it and there are is a special specimen who got affected with COVID 19 a manager and they logged in to work how stupid is that I mean again I understand they had to showoff to get a promotion or maybe you are dedicated and have no life but if you die in your place someone else will come but think about your family you fake double standard person so again not all managers are bad there are some good people too but again it's luck if you get in their team and going back to the double standard managers they make you feel as if they concerned about you but it isn't about you it's your login hours and they hire people or promote who don't have any knowledge and if we have a complicated scenario and reach out all they say is reach out to some other person and the best part is leaves if you need to plan a leave you need to apply 3 months prior I mean if someone is on the deathbed just say to them hey don't die in this week I didn't get leave please die later when I get a leave. If a manager is really concerned they might find an alternative but these people won't oh yes they give an alternative of begging for swaps from other employees which I am sure nobody gives And when it comes to work they setup all shifts and breaks and weekoffs in such a way you don't have time to talk to anyone or friends and there are some people who think it's a great place to work yes maybe in other countries but not here...Read More
Work Details
It's a mess no work life balance even if you are sick people say others are working they are too sick if someone is dead in the family too they don't bother all they want is u to login and work. There are few people who care and people who fake it
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 24 Feb 2022
Likes
The worst company I've been in ever....i thought with the branding and all it has all over the place in Hyderabad it will be a great company to work at but it wasn't at all.... The hr team and basically almost everybody from the management is so slow and less progressive with their work. I wouldn't recommend anyone to work in such a place at all . Don't go by the brand is what I learnt.
Dislikes
Samne as i wrote about it in likiing the company part.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jun 2022
Likes
Customer centric
Dislikes
Everything good
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Retail Credit Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Oct 2021
Likes
I like all of it! I wish I could stay there for more years!
Dislikes
Salary was the deal breaker. The pay is far below the average industries.
No matter how much you perform there is no incentives.
I was a great performer myself, during my time there I saw a dozen of employees who left due to salary reasons and trust me I know some of them who were really good in communication skills and the amount of commitment they put into their job role. Great loss for them to let those employees go! I'll share with you what I do when my salary gets credited, I pay my house rent and buy groceries and that's it. I don't have to do the math to show you how that's taken care off. Make sure you get experience and negotiate salary before accepting their offer! Other than that You'll be happy.
The month I left the job I was offered a double salary from Tech Mahindra! Happy Ever After!...Read More
Work Details
I have no complaints whatsoever! All good! Except salary!
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Accounts & Finance Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 12 Mar 2022
Likes
It's an employee friendly company with a very good work ethics.
Dislikes
There was nothing like that.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Apr 2022
Likes
Excellent company to work with
Dislikes
Its policies
Work Details
Work timings: Strict Timings
Senior Customer Service Representative in
Hyderabad / Secunderabad
People also ask about Synchrony, Hyderabad / Secunderabad Senior Customer Service Representatives
Is Synchrony, Hyderabad / Secunderabad a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.5 out of 5 from over 46 employee reviews, it's clear that most senior customer service representatives have a positive experience working at Synchrony, Hyderabad / Secunderabad. Job Security holds the highest rating at 4.6, while career growth is rated the lowest amongst all factors at 4.0. Read reviews about job security and career growth on AmbitionBox.
Does Synchrony, Hyderabad / Secunderabad pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, Synchrony, Hyderabad / Secunderabad senior customer service representatives rate their salary and benefits at 4.2 out of 5, based on 46 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Synchrony, Hyderabad / Secunderabad is generally seen as a place that values and rewards its workforce fairly. You can know more about Synchrony, Hyderabad / Secunderabad's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at Synchrony, Hyderabad / Secunderabad for senior customer service representatives, click here.
How is the work culture at Synchrony, Hyderabad / Secunderabad for Senior Customer Service Representatives?
Work culture at Synchrony, Hyderabad / Secunderabad for senior customer service representatives is rated 4.6 out of 5 by 46 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Synchrony, Hyderabad / Secunderabad. To read reviews specifically about work culture at Synchrony, Hyderabad / Secunderabad for senior customer service representatives, click here.
How is the job security at Synchrony, Hyderabad / Secunderabad for Senior Customer Service Representatives?
Based on 46 reviews on AmbitionBox, Synchrony, Hyderabad / Secunderabad's senior customer service representatives rate job security at 4.6 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Synchrony, Hyderabad / Secunderabad, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Synchrony, Hyderabad / Secunderabad for senior customer service representatives, click here.
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