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Synchrony

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based on 1.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mid-Sized Company - 2024

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Synchrony Senior Customer Service Executive Hyderabad / Secunderabad Reviews

based on 18 reviews

Updated 3 Feb, 2024

Overall Rating

4.4/5

How AmbitionBox ratings work?

Category Ratings

4.4

Salary & Benefits

4.4

Skill development

4.2

Work Satisfaction

4.2

Company culture

4.1

Job Security

4.1

Work-Life balance

3.8

Promotions/Appraisal

Top Mentions in Synchrony Senior Customer Service Executive Hyderabad / Secunderabad Reviews

18 reviews found

Sort by: Popular

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 28 Sep 2023

Likes

Environment work ethics modernization and unity.....

Dislikes

Nothing....all was well

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Feb 2024

Likes

the work culture.

Dislikes

salaries and hikes

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 17 Nov 2022

Likes

You do get perks like bonuses for festivals and any other celebration. However the work pressure is horrible and the management pressure for metrics will force you to quit.. No proper help in maintaining metrics thy will just keep taking one on one meeting with no actual help and then say you are not meeting goals which keep on changing

Dislikes

Unrealistic metrics and volumes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 17 Sep 2022

Likes

The best company I ever worked with..it’s culture the way it supports the employees is simply superb..

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 May 2022

Likes

The values and culture

Dislikes

Promotion doesn't go to deserving candidates

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Oct 2021

Likes

Great place to work

Dislikes

Nothing

Work Details

Wonderful

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Senior customer service representative Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 25 May 2022

Likes

I like the way they care about their employees and work towards providing best benefits..

Dislikes

So far i like everything..

Work Details

There is work load but also benefits according to it .

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Synchrony.

Senior Customer Service Executive in Hyderabad / Secunderabad

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 Mar 2021

Likes

The company policies are great but compensation are less and since covid hit it the work culture went downhill.

Dislikes

There is nothing specific but they did become a little not so friendly towards employees after covid hit the management went downhill and they i guess stopped caring about employees.

Work Details

Overall it was good not anymore.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Service Executive in Hyderabad / Secunderabad

Retail Banking Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 14 May 2021

Likes

Work is good

Dislikes

Don't like by managers coz treat us like kids about places in here we have to sit and whom to talk and not talk... Leave policies are not good don't have enough slots for employees to apply out of 3-400 ppl we get only 5-7 slots a day of leave

Work Details

Work timings: Strict Timings

Senior Customer Service Executive in Hyderabad / Secunderabad

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 14 Oct 2021

Likes

Terrible

Dislikes

Terrible

Work Details

Terrible

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in Hyderabad / Secunderabad

Customer Service Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 15 Jun 2022

Likes

Flexi working

Dislikes

Late night shifts

Work Details

Excellent

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Retail Cards. Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 09 Jun 2019

Likes

Synchrony has excellent team culture.It has excellent training programmes. The managers are very frendly and helpful.The company is open to innovation and readily adopts to latest technology.It has an excellent work culture.

Dislikes

Compensation is decent, but growth is slow. The work pressure is high.

Work Details

Generally speaking,my work is hectic and challenging.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Echat Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 30 Oct 2018

Likes

only its presentation to the world that its the best company to work with; good transport facility;

Dislikes

no job security; ridiculous policies, especially with sickness; internal politics;

Work Details

boring & monotonous; no motivation; simply pure politics;

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Apr 2019

Likes

Environment and work balance

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Hyderabad / Secunderabad

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 May 2018

Likes

Great place to work

Dislikes

Great place to work

Work Details

Great place to work

Work timings: Flexible Timings

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Hyderabad / Secunderabad

PLCC Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Apr 2022

Likes

The best place any one can work

Dislikes

Cafeteria, in terms of food

Work Details

Challenging but intresting, lot to learn

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Hyderabad / Secunderabad

Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 22 Mar 2018

Likes

Less working hours and benefits

Dislikes

Politics

Work Details

Boring

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Senior Customer Service Executive in Hyderabad / Secunderabad

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Mar 2021

Likes

One of the finest work culture

Dislikes

Nothing,keep it up!

Work Details

Excellent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Top trending discussions

View All

monstrouswatermelon

I recently graduated in 2024 with a Bachelor of Engineering degree in Computer Science and Engineering. I have secured a job as a Business Analyst at an eCommerce brand with a salary package of 4.5 LPA. Considering I graduated from a tier 3 college and got the job off-campus, is this a good package? What should I focus on next: skill development or switching skills? If I choose to skill up, how should I go about it? Should I join a course or pursue certifications? Additionally, I am curious about pursuing further studies—should I opt for an M.Tech or an MBA?

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Synchrony Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 18 Synchrony reviews submitted by Synchrony employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Synchrony is the right company for you. 81% of employees reported the...Read more

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Synchrony Senior Customer Service Executive Hyderabad / Secunderabad Reviews

Gender Based Ratings for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

based on 17 reviews

Rated 4.8 for Salary & Benefits and 4.3 for Work-Life Balance

Rated 4.3 for Skill Development and 4.2 for Job Security

Working Days for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

based on 18 reviews

Rotational Shift

81%

Monday to Friday

13%

Other

6%

Work Timings for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

based on 18 reviews

Flexible timing

Strict (9.30pm - 6pm)

Strict (6.30pm - 4am)

61%

8%

8%

23% employees reported other strict timings

Shift Timings for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

based on 18 reviews

Night shift

Day shift

60%

40%

Business Travel for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

based on 18 reviews

No travel

74%

International travel

13%

Within city

13%

Synchrony Senior Customer Service Executive Salaries in Hyderabad / Secunderabad

based on 84 salaries

₹2.6 L/yr - ₹5.8 L/yr

23% more than the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Synchrony Senior Customer Service Executive Hyderabad / Secunderabad

Office cab/shuttle

4 total responses

Free meal

1 total response

Child care facility

3 total responses

Health insurance

3 total responses

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