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Engaged Employer

Synchrony

Compare

4.3

based on 1.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mid-Sized Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

Filter reviews by

Synchrony Customer Service Representative Hyderabad / Secunderabad Reviews

Updated 11 Feb, 2025

Overall Rating

4.2/5

based on 30 reviews

Rating distribution

20 (66.7%)

5 (16.7%)

2 (6.7%)

1 (3.3%)

2 (6.7%)

Category Ratings

4.2

Job security

4.1

Company culture

4.1

Salary

3.9

Work-life balance

3.9

Skill development

3.9

Work satisfaction

3.6

Promotions

What employees say about Synchrony?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

47% employees reported

Flexible timing

63% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

13 reviews

4.1

Rated by Men

16 reviews

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Top Mentions in Synchrony Customer Service Representative Hyderabad / Secunderabad Reviews

30 reviews found

Sort by: Popular

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 27 Sep 2024

Likes

Work life balance is great!

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Internal politics

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Jun 2024

Likes

Nothing to.like apart from.the goodies.

Dislikes

No leaves. No life. They treat you like machines. No time to even breathe in between calls. Csr dept is the worst you can work for. The management doesnt care about you. They even make you lie on the great place to work awards survey. Do join synchrony if you have no self respect. They won't even relieve you immediately when requesting on health issues basis.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 18 Sep 2023

Likes

Work balance and work from home

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Promotions, salaries are very low compared to other companies

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Aug 2023

Likes

The work culture here is good and it is employee friendly.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

There’s nothing to dislike here.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 15 Oct 2023

Likes

Shifts, flexibility

Dislikes

Manager's don't care about employees they pretend in everyone as they do but they don't

Promotions - Poor
Work-life balance - Poor

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 06 May 2023

Likes

Employee Centric and provides great benefits

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Sometimes the work can be very hectic

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Aug 2023

Likes

The Ambience

Salary - Good
Skill development - Good
Job security - Good

Dislikes

The Hostile Behavior of the Hierachy. The AVP was Disgusting! Good work or Key Performance Index, numbers like giving Lower Average Call handling Time or schedule Adherece(that is Productivity wHich is the main thing in call centre) that doesnt matter what matters is go by their wish, what else ever they want you to do. It's my our way or take a High way. You have to l**k to get in their good books. The AVP will go by managers words not by your Numbers and if the AVP doesn't like you then your life is like ...ll...Read More

Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Synchrony.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Feb 2023

Likes

It’s an amazing place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work policy: According to my wish

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Feb 2022

Likes

Very good empyloee centric company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments

Work Details

Awesome

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Good

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Sep 2020

Likes

Caring for Employees

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There are no dislikes

Work Details

Excellent

Work timings: Strict Timings

Work related travel: This is a desk job.

Employee Benefits

Zeta Card

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Feb 2025

Likes

Work culture, team building

Salary - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work timings and vacation leaves rejection

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 20 May 2021

Likes

Good working environment and culture

Salary - Good
Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Sanu Francis, is not a good manager at all even though so much of hardwork given ,he still removed people who were giving their best and kept the people who don't have proper performance ,due to such people the company gets a bad name, otherwise overall everything good , I always wanted to work but then this person just deceived many at the end

Promotions - Bad

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Contractual

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2023

Likes

The way they treat there employee.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing is there to dislike the company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Sep 2019

Likes

I am in training period now and the training has been wonderful so far. It's a great place to work as there are several career opportunities here and it's a very good working atmosphere.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

There is almost nothing that I dislike about the company. But yes, there are areas of improvement which every company has so overall it's a great place to work.

Work Details

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Customer service representative Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 30 Nov 2022

Likes

Its a good company

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Desk job

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Payment Solutions Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2022

Likes

I like the way they traing the trainees and they way they support their team.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I were not able to work from office that was the dislike.

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Representative in Hyderabad / Secunderabad

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Great place to work.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Customer Service Representative in Hyderabad / Secunderabad

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Apr 2022

Likes

Working with ease

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Awesome

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

PSO Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Dec 2021

Likes

appreciating manager

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing, all gud. Gud place to work especially for mothers

Work Details

Cool

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jul 2021

Likes

Employee satisfaction is a standard objective at Synchrony.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing to dislike about but I think compared to other MNC's Synchrony has a little less pay scale. There isn't any great difference though. And this is definitely not a complete dislike.

Work Details

Easy to adapt, fun to work, much to learn.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

Many employee benefit schemes and a lot of goodies and gifts.

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Synchrony Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 30 Synchrony reviews submitted by Synchrony employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Synchrony is the right company for you. 47% of employees reported the...Read more