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3.7

based on 6.5k Reviews

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Sutherland Global Services Customer Service Executive Reviews

based on 9 reviews
Updated 15 Jul, 2024

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

3.7

Company culture

3.6

Skill development

3.5

Work-Life balance

3.5

Work Satisfaction

3.5

Job Security

3.4

Salary & Benefits

3.2

Promotions/Appraisal

Top Mentions in Sutherland Global Services Customer Service Executive Reviews

9 reviews found for "work life balance"

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Top Sutherland Global Services Customer Service Executive Interview Questions

asked in Customer Service Executive interview
Q1. How to find issues in Ram related to trouble shooting
View answers (6)
asked in Customer Service Executive interview
Q2. Write a email about customer face issue and involvement ... read more
View answers (2)
asked in Customer Service Executive interview
Q3. Dif you fail in any class
View answers (8)
asked in Customer Service Executive interview
Q4. What are component of todibleshooting
View answers (3)
asked in Customer Service Executive interview
Q5. What is bpo sector ?
View answer (1)
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Top trending discussions

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Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
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People also ask about Sutherland Global Services's Customer Service Executives

Is Sutherland Global Services a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 9 employee reviews, it's clear that most customer service executives have an average experience working at Sutherland Global Services. Company culture holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 3.2. Read reviews about company culture and career growth on AmbitionBox.
Does Sutherland Global Services pay their Customer Service Executives well?
According to AmbitionBox reviews, Sutherland Global Services customer service executives rate their salary and benefits at 3.4 out of 5, based on 9 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Sutherland Global Services's customer service executives salaries here and to read reviews specifically about salary and benefits at Sutherland Global Services for customer service executives, click here.
How is the work culture at Sutherland Global Services for Customer Service Executives?
Work culture at Sutherland Global Services for customer service executives is rated 3.7 out of 5 by 9 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Sutherland Global Services for customer service executives, click here.
How is the job security at Sutherland Global Services for Customer Service Executives?
Based on 9 reviews on AmbitionBox, Sutherland Global Services's customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Sutherland Global Services for customer service executives, click here.
Is work from home available to Customer Service Executives at Sutherland Global Services?
According to AmbitionBox, 20% of Sutherland Global Services's customer service executives work from home permanently, 54% work from the office, and 26% follow a hybrid model, based on 15 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Sutherland Global Services for customer service executives, click here.

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Sutherland Global Services Customer Service Executive Reviews by Locations

Sutherland Global Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...y for you. 67% of employees reported the working days at Sutherland Global Services as Rotational Shift. 64% employees reported the work timings at Sutherland Global Services as Flexible timing. Read more

Work Policy for Sutherland Global Services Customer Service Executive

i
Workplace policy may vary based on Department, Designation and Location.

based on 15 reviews in last 6 months

Work from office

Work from office

54%
Hybrid

Hybrid

26%

Other hybrid work policies

26%

Permanent work from home

Permanent work from home

20%
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Gender Based Ratings for Sutherland Global Services Customer Service Executive

based on 166 reviews
4.3
Rated by 66 Women

Rated 4.2 for Company Culture and 4.0 for Skill Development

women
3.4
Rated by 100 Men

Rated 3.4 for Company Culture and 3.3 for Work-Life Balance

men

Working Days for Sutherland Global Services Customer Service Executive

based on 174 reviews
Rotational Shift
67%
Monday to Friday
17%
Monday to Saturday
8%
Other
6%
Alternate Saturday off
2%

Work Timings for Sutherland Global Services Customer Service Executive

based on 174 reviews
Flexible timing
Strict (5.30pm - 2.30am)
Strict (6.30pm - 3.30am)
64%
3%
2%
31% employees reported other strict timings

Shift Timings for Sutherland Global Services Customer Service Executive

based on 174 reviews
Day shift
Night shift
61%
39%

Business Travel for Sutherland Global Services Customer Service Executive

based on 174 reviews
No travel
66%
Within city
28%
International travel
3%
Within country
3%
Sutherland Global Services Customer Service Executive Salary
based on 628 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
View more details
Employee Benefits for Sutherland Global Services Customer Service Executive
cab
Office cab/shuttle
20 total responses
healthInsurance
Health insurance
6 total responses
officeGym
Office gym
2 total responses
softskill
Job/Soft skill training
18 total responses
+1 more benefit
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