Diya Systems L1 Technical Support Engineer Reviews
based on 5 reviews
Updated 29 Oct, 2021
Overall Rating
2.1/5
How AmbitionBox ratings work?
Category Ratings
2.1
Skill development
2.1
Company culture
2.1
Work-Life balance
2.1
Salary & Benefits
1.9
Job Security
1.7
Work Satisfaction
1.6
Promotions/Appraisal
Diya Systems is rated
2.1 out of 5 stars on
AmbitionBox, based on 5 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Diya Systems is rated
2.1 out of 5 stars on
AmbitionBox, based on 5 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
5 reviews found
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Popular
L1 Technical Support Engineer (working remotely)
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Jul 2023
Likes
I was fortunate enough to have a helpful Team Manager when I joined however my TM went for maternity leave after a few months and one of the senior agents was made the temporary TM, she made the already stressful job even more stressful.
Cab facility (name sake)
Food Coupon (name sake)
Life is excellent in Diya only for HRs and other departments (other than Technical support engineers)
Dislikes
Lets start with the work details:
* 9 hours of work (8 hrs 20 mins work and only 40 mins break) -- even if your break exceeds for 1 or 2 mins, they will mark it as red in Work report
* Handle 4 chats ( all categories of chat- billing, sales, tech)
So just imagine you have to deal with 4 diff customers with 4 diff issues at the sametime. Also at the same time you have to make sure to reply to customers within 2-3 mins. At the same time you also have to try to do sales, lead pass and onboarding. (There are targets for these). You also have to fill in complete details for each chat case (what was the issue & what you did to fix it)
*Random shift timings- 3:30 am, 1:30 am, etc
* If ur TM is on off/leave and u ping doubts to other TMs on Teams they ignore ur messages (some TMs keeps their status offline)...Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
L1 Technical Support Engineer in
Mangaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 12 May 2021
Likes
Very Good managers , flexible shifts ,You get good offs
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Support Engineer in
Mangaluru
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Aug 2024
Likes
Best work ambience
Dislikes
No negative comment to mention.
Work Details
Work policy:
For some WFH for some WFO
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer in
Mangaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Dec 2023
Likes
People are fun to work with...goo infrastructure
Dislikes
Non salary hikes ..no additional compensation
L1 Support Engineer in
Mangaluru
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 08 Apr 2022
Likes
Nothing, people with no experience become managers
Dislikes
Hectic work, most of the time it's impossible to take off your eye from the computer even for few seconds, get blamed for other's mistakes and no actions are taken against those employees. Server issue 95% of the time. Not enough help from managers, they rarely reply back when a doubt is asked. Very less salary
Senior IT Support Engineer in
Mangaluru
Full Time
·
IT Network Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 18 Apr 2022
Likes
Diya system is good for me because I’m localite. It’s good for fresher not for people with experience.
Dislikes
No scope for experienced people.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Technical Support Engineer (working remotely)
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 29 Apr 2023
Likes
The work culture is good and the work environment is secure
Dislikes
No salary hike or benefits
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Support Engineer in
Mangaluru
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 26 May 2022
Likes
Work culture
Dislikes
Salary hike based on job expereince
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
Doctor facility
Windows System Engineer in
Mangaluru
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 May 2022
Likes
Salary is less. we have job security
Dislikes
Salary and appraisal
Work Details
Work days: Monday to Friday
(Flexible Timings)
Senior Network Engineer in
Manglore
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jan 2022
Likes
Diya systems is a good company for settle down.
Manglore is a good place to live.
Dislikes
Professional wise growth.
Network Administrator in
Mangaluru
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Sep 2020
Likes
Collegue Management
IT Manager in
Mangaluru
Product Management - Technology Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Nov 2019
Likes
Nice work place with challenging opportunities to grow.
Dislikes
nothing
Work Details
I work as a project manager
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Other Diya Systems Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Engineer Trainee in
Mangaluru
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 13 Nov 2024
Likes
Nice office space
Dislikes
High requirements to be maintained,
Analyst in
Mangaluru (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Feb 2024
Likes
- Work from home option.
- Managers are good
- Job security
Dislikes
- Salary
- Leave Policy
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Udupi
Full Time
·
Engineering Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Sep 2024
Likes
Nothing I liked
Dislikes
worst ever company I saw
Intern in
Mangaluru
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Feb 2024
Likes
Everything
Dislikes
Everything is good in a company
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
·
Technology / IT Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 31 Aug 2023
Likes
Friendly work environment
Dislikes
No work life balance, hectic shifts, score Targets, 3 chats to be handled simultaneously.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Web Designer in
Mangaluru
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 17 Sep 2023
Likes
Place where company is located is nice
Dislikes
nice place when you now people
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Mysuru / Mysore
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 07 Aug 2023
Likes
Good team
Great learning
Friendly managers and trainers
Dislikes
Midnight logins
Very very very rude cab drivers
Very less pay and 1k hike every year
Work Details
Work days: Rotational Shift
(Flexible Timings)
Lecturer in
Manglaur
Full Time
·
Recruitment Marketing & Branding Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Friendly environment and very nearer to my home to travel.
Dislikes
Non discipline
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Mangaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 Feb 2023
Likes
Managers are good. Salary is less but incentives like night shift allowence is good.
Dislikes
Lot of work pressure. Lot of metrics targets you to achieve. Daily new policies. Continious work from shift start to end. Only 40 minutes of break.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Mangaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Sep 2023
Likes
Good maintenance service in canteen.
Dislikes
I was working as a Engineer Trainee in Diya Systems. To be honest very hectic place to work here as a freshers. The interview process is very complicated, there will be 4-5 rounds for a technical support job. You will be stressed all the day and the rotational shift is even more worst. Afterall it's just a BPO what can you expect. Handle 4 chats (chat, billings, sales tech). 9 hours of work with only 40 minutes which we have to take at once. If the break exceeds by just 2-3 minutes, TM will start questioning you. I short very hectic work culture....Read More
People also ask about Diya Systems's L1 Technical Support Engineers
How is Diya Systems to work for?
Diya Systems is rated 2.1 out of 5, based on 5 reviews by employees on AmbitionBox.
Diya Systems is known for Skill development which is rated at the top and given a rating of 2.1. However, Career growth is rated the lowest at 1.6 and can be improved. To know first hand how it is like to work at Diya Systems read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Diya Systems?
According to AmbitionBox ratings, Diya Systems employees rate its salary and benefits as 2.1 out of 5. You can know more about Diya Systems Salaries at AmbitionBox
How is the work culture at Diya Systems?
Work culture is rated 2.1 at Diya Systems by 5 employees. While job security is rated 1.9 and work-life balance is rated 2.1 at Diya Systems. Read detailed reviews by employees of Diya Systems on AmbitionBox.
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