AmbitionBox
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Insights from employee reviews on AmbitionBox
80% employees reported
60% employees reported
80% employees reported
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1 reviews
3 reviews
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Full Time
Non Voice Department
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Terrible experience.
Voice of employees not herd . extream work
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Support Department
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Can swap the shift with others
They treat you as a robot..no support nothing
Not good
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Operations, Maintenance & Support Department
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Teammates were awesome. Without them, its a hell.
No value to senior agents. Salary hike is really poor. Only Rs.500-2000 increments per year.
It was fun working earlier when I used to get incentives for my Sales performance. At present, no positives at all. Planning to quit Diya systems
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Hardware Department
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Feacilities
Less chance for career growth
Good
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Voice / Blended Department
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Travel
Appraisal
Average
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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- Work from home option. - Managers are good - Job security
- Salary - Leave Policy
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Technology / IT Department
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Friendly work environment
No work life balance, hectic shifts, score Targets, 3 chats to be handled simultaneously.
Work days: Rotational Shift (Flexible Timings)
Full Time
IT Support Department
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Good team Great learning Friendly managers and trainers
Midnight logins Very very very rude cab drivers Very less pay and 1k hike every year
Work days: Rotational Shift (Flexible Timings)
Full Time
Non Voice Department
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Good maintenance service in canteen.
I was working as a Engineer Trainee in Diya Systems. To be honest very hectic place to work here as a freshers. The interview process is very complicated, there will be 4-5 rounds for a technical support job. You will be stressed all the day and the rotational shift is even more worst. Afterall it's just a BPO what can you expect. Handle 4 chats (chat, billings, sales tech). 9 hours of work with only 40 minutes which we have to take at once. If the break exceeds by just 2-3 minutes, TM will start questioning you. I short very hectic work culture....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Technical Support Department
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Work-life balance
Job security, support
Work load
Full Time
IT Support Department
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Nothing
I was hired for a senior position at Glowtouch, only to be deceived and relegated to a much k role. From HR to the recruiter, operational manager, and senior HR, everyone lied to me. It be evident that their sole intention was to exploit my technical knowledge for a monotonous cha support role. The skills and experience I brought tothe table were completely wasted. The company's culture is dehumanizing; they treat employees like machines with no regard for personal life. My team manager was the worst live encountered in my career, and despite ever. being aware of this, no action was taken. My advice to interns and new joiners: do not waste your career here. They lure you in with false promises and once you join, you're trapped in a mechanical, soul-crushing routine. This isn't just opinion; ask any agent working here. And don't be misled Diya and Glowtouch are the same entity. Avoid Glowtouch if you value your career and personal well-being. The funny part is that the hike was 700 rupees per year 🤣🤣...Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Team and environment, office everything is good
Nothing
Work days: Rotational Shift (Flexible Timings)
Full Time
IT Network Department
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Good place to work not toxic environment like other companies.
salary and career growth
Work policy: depends on the process and the manager
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Technical Support Department
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If you want to learn and grow in terms of a career then it is the right place to start. I have seen people at Diya start as support executives and become L2 server admin
The work culture is bad. There is too much politics and favoritism. Even if you have the skills, the person with no skills gets promoted just because he is on good terms with the management. There is too much he is this he is that goes on in Diya. Something that I have experienced myself. The ridiculous reasons were given when asked for a raise. The managers here, the process that I worked in don't know anything about the process still is managers....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success, Service & Operations - Other Department
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Food
Monopoly and managers involvement in every small thing..
Full Time
IT Support Department
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Best work ambience
No negative comment to mention.
Work policy: For some WFH for some WFO
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
IT Network Department
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Nothing much
Sadist people around
Work policy: other
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
IT Support Department
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Nice office space
High requirements to be maintained,
Full Time
Software Development Department
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Everything
Everything is good in a company
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Engineering Department
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Nothing I liked
worst ever company I saw
Full Time
Recruitment Marketing & Branding Department
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Friendly environment and very nearer to my home to travel.
Non discipline
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Managers are good. Salary is less but incentives like night shift allowence is good.
Lot of work pressure. Lot of metrics targets you to achieve. Daily new policies. Continious work from shift start to end. Only 40 minutes of break.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Infrastructure Services Department
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Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Good Team.
Hike and salary
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
It Support Department
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Work environment, Trainers/Managers and Cab facility.
Night Shifts, Salary and Less Salary Hikes.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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AmbitionBox has 5 Diya Systems reviews submitted by Diya Systems employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Diya Systems is the right company for you. 80% of employees repo...rted the working days at Diya Systems as Rotational Shift. 60% employees reported the work timings at Diya Systems as Strict timing. Read moreTCS
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