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Rackspace

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3.9

based on 600 Reviews

Video summary

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Rackspace Technical Support Engineer Reviews

Updated 28 May, 2024

Overall Rating

4.3/5

based on 8 reviews

Rating distribution

5 (62.5%)

0 (0%)

1 (12.5%)

Category Ratings

4.6

Salary

4.5

Work-life balance

4.2

Work satisfaction

4.1

Skill development

3.9

Company culture

3.6

Job security

3.1

Promotions

What employees say about Rackspace?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

33% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

2.0

Rated by Women

1 reviews

4.2

Rated by Men

6 reviews

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8 reviews found

Sort by: Popular

Technical Support Engineer in Gurgaon / Gurugram (working remotely)

Full Time

IT Infrastructure Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 May 2024

Likes

Work Life Balance Good take home salary Good management in windows Salary on time Good tax benefits

Salary - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security is concerned however haven't seen in India but in US laid off recently and every two or three years laid of past history.

Technical Support Engineer in New Delhi

Full Time

IT Infrastructure Services Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Dec 2023

Likes

The best is working with US employees and the US management team where there was lots of scope for knowledge and skill development.

Work satisfaction - Good

Dislikes

Worst part was working with Rackspace indian management, they are zero in skills, do lots of micro management, always keep on crippling about tickets and sla and don't know how to support teams and their employees. Indian Mangement is worst of kind, all are sitting for micro management and putting restrictions on employees. Before indian management everything was good but they ruined after transferring it to indian management. There is no job security they can fire anytime without any reason....Read More

Job security - Poor
Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Gurgaon / Gurugram

Full Time

IT Network Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 21 May 2022

Likes

Well the company culture and the HR

Salary - Good
Skill development - Good
Company culture - Good

Dislikes

The dominating managers. I guess there's a lot of power given to the managers of the project or process so they end up doing their own thing irrespective. I believe slip level meetings and manager governance should be considered

Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Well it's good. But subjective, subjective to the process you're hired for.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Get interview-ready with top interview questions

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Technical Support Engineer in Hyderabad / Secunderabad

Full Time

IT Infrastructure Services Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 04 May 2022

Likes

Beware before joining this company and if you do please keep looking for another job handy as you can be fired almost anytime. They really have immature leaders in team who are quite egoistic and self centred , needs complete buttering to fend themselves .

Salary - Good

Dislikes

Worst team leaders , big on talks but worst on policy implementation.

Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Job hours are 8 hrs and the only reason you can look forward to join Rackspace.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Engineer (working remotely)

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Aug 2023

Likes

Work Life Balance

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No Salary hike

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Gurgaon / Gurugram

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Apr 2022

Likes

extremely happy with my current company.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

Work timings: Strict Timings

Technical Support Engineer in Gurgaon / Gurugram

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 May 2021

Likes

To be honest, it's one of the best place to work. (I'm a vocal guy, say what I feel) If you work with one of the biggest client, join this and you will notice the change.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Non

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Rackspace.

Technical Support Engineer in Gurgaon / Gurugram

Full Time

IT Network Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 19 Feb 2024

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Promotions - Poor

Top trending discussions

View All

Career Growth

2w (edited)

a transformation expert phd corporate strategy professional

What are the biggest lessons you have learned in the corporate world?

_Lessons Learned from 1.3 Years of Remote Work_ 1. Separate friendship and professional work to maintain professionalism. 2. Keep career decisions and sensitive information confidential. 3. Avoid procrastination by staying focused on goals and prioritizing tasks. 4. Focus on personal growth, rather than comparing yourself to others. 5. Set clear boundaries and prioritize tasks to maintain productivity. 6. Maintain a polite and friendly demeanor, even in virtual interactions. 7. Use video conferencing tools to stay connected with colleagues. 8. Prioritize integrity by delivering high-quality work. 9. Take ownership of your career by setting goals and seeking feedback. 10. Establish clear expectations with colleagues and managers. 11. Celebrate achievements and recognize progress to stay motivated. By applying these lessons, I've been able to thrive in a remote work environment.

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Rackspace Technical Support Engineer Reviews by Locations

Rackspace Technical Support Engineer Gurgaon / Gurugram Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 Rackspace reviews submitted by Rackspace employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Rackspace is the right company for you. 100% of employees reported the...Read more