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Optum Customer Success, Service & Operations Department Reviews

based on 689 reviews
Updated 10 Dec, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.5

Job Security

4.2

Company culture

4.0

Work-Life balance

3.8

Work Satisfaction

3.7

Skill development

3.5

Salary & Benefits

3.3

Promotions/Appraisal

Explore Reviews by Department

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3.8
 • 974 Reviews
4.1
 • 451 Reviews
3.8
 • 207 Reviews
4.0
 • 188 Reviews
3.9
 • 109 Reviews
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Top Optum Interview Questions

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Q5. Shortest Distance Ninjaland is a country consisting of ... read more
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People also ask about Optum's Customer Success, Service & Operations Department

Is Optum's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 3.8k employee reviews, it's clear that most employees have a positive experience working at Optum's Customer Success, Service & Operations Department. Job Security holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.3. Read reviews about job security and career growth on AmbitionBox.
Does Optum's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Optum's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.5 out of 5, based on 3.8k reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Optum's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Optum's Customer Success, Service & Operations Department, click here.
How is the work culture at Optum's Customer Success, Service & Operations Department?
Work culture at Optum's Customer Success, Service & Operations Department is rated 4.2 out of 5 by 3.8k employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Optum's Customer Success, Service & Operations Department. To read reviews specifically about work culture at Optum's Customer Success, Service & Operations Department, click here.
How is the job security at Optum's Customer Success, Service & Operations Department?
Based on 3.8k reviews on AmbitionBox, Optum's Customer Success, Service & Operations Department employees rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Optum's Customer Success, Service & Operations Department, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Optum's Customer Success, Service & Operations Department, click here.
Is work from home available at Optum's Customer Success, Service & Operations Department?
According to AmbitionBox, 3% of Optum's Customer Success, Service & Operations Departmentemployees work from home permanently, 17% work from the office, and 80% follow a hybrid model, based on 93 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Optum's Customer Success, Service & Operations Department, click here.
How do I get a job at Optum's Customer Success, Service & Operations Department?
To get a job at Optum's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Optum interview questions and practice your responses to prepare thoroughly.

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Work Policy at Optum Customer Success, Service & Operations Department

i
Workplace policy may vary based on Department, Designation and Location.

based on 93 reviews in last 6 months

Hybrid

Hybrid

80%

3 days/week from office

35%

Other hybrid work policies

29%

2 days/week from office

16%

Work from office

Work from office

17%
Permanent work from home

Permanent work from home

3%

Gender Based Ratings at Optum Customer Success, Service & Operations Department

based on 674 reviews
4.2
Rated by 188 Women

Rated 4.5 for Job Security and 4.3 for Company Culture

women
4.1
Rated by 486 Men

Rated 4.5 for Job Security and 4.1 for Company Culture

men

Working Days at Optum Customer Success, Service & Operations Department

based on 690 reviews
Monday to Friday
91%
Rotational Shift
6%
Alternate Saturday off
2%
Other
1%

Work Timings at Optum Customer Success, Service & Operations Department

based on 690 reviews
Flexible timing
Strict (3.30pm - 1am)
Strict (6pm - 3.30am)
60%
9%
8%
23% employees reported other strict timings

Shift Timings at Optum Customer Success, Service & Operations Department

based on 690 reviews
Night shift
Day shift
86%
14%

Business Travel at Optum Customer Success, Service & Operations Department

based on 690 reviews
No travel
74%
Within city
21%
Within country
3%
International travel
2%
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