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Mphasis

Compare

based on 7.8k Reviews

Filter reviews by

Mphasis Senior Customer Service Executive Reviews

based on 14 reviews

Updated 10 Feb, 2024

Overall Rating

3.6/5

How AmbitionBox ratings work?

Category Ratings

3.4

Job Security

2.7

Skill development

2.0

Work Satisfaction

2.0

Work-Life balance

2.0

Salary & Benefits

1.3

Promotions/Appraisal

1.3

Company culture

Top Mentions in Mphasis Senior Customer Service Executive Reviews

14 reviews found

Sort by: Popular

Senior Customer Service Executive in Bangalore / Bengaluru

Business Process Outsourcing Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 09 May 2021

Likes

Excellent place to work the opportunity available is huge and u can move to any Department provided you have the required skills.

Dislikes

The Benefits and salary could be a little better

Work Details

I was working for UK client so I was going in afternoon and back home by 11pm. It was convenient for me and was happy.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 26 Jan 2024

Likes

Two way cab

Dislikes

Everything apart from two way cab. Think 1000 times before joining KLARNA CHAT PROCESS. You need to ask for each break like in school and handle 4 chats at a time.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Mphasis

View All

an application development analyst

Need advice on which company to join

I have offers from HealthAsyst and WellDoc at 13LPA fixed as a .NET FSD. Also Capgemini and Mphasis offering me 14 LPA (yet to disclose structure) I'm interviewing with Deloitte and Dentsu for a higher offer. Please suggest me which company would be best to join for good knowledge growth, stability and moderate work pressure.

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Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 30 Jun 2022

Likes

Worst Management

Dislikes

Worst management

Work Details

Never I will join again Mphasis

Work timings: Strict Timings

Senior Customer Service Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 29 Jun 2022

Likes

Excellent experience

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 07 Jun 2023

Likes

Lovely working environment .Had good team working with them.Nice experience.

Dislikes

Some times i felt there was favrotism. Showing partiality some times i felt it.Otherwise it's nice place to work.

Work Details

Work days: Rotational Shift (Strict Timings)

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Apr 2020

Likes

Well so far I have completed my 11 years of tenure in the Mphasis a good place to gel and work with the people in terms of my salary n other things r fine so far

Dislikes

Please don't charge for cabs I know it's Rs.600 which is affordable but still as company I can understand that u r trying to balance it transport if u c most of companies I believe they don't charge n free food is given only in the time any process functions n bandhs etc. Apart from this everything is manageable from my end.

Work Details

IT SERVICE DESK

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Bangalore / Bengaluru

Employee Relations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 27 Apr 2021

Likes

Good work environment

Work Details

Adjustable

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Mphasis.

Senior Customer Service Executive in Pune

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 Aug 2021

Likes

Good work environment and culture

Dislikes

I never faced any problem

Work Details

I learnt everything on the job

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Bangalore / Bengaluru

Credit card collection Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 16 Jun 2020

Likes

I was an ex employee of Mphasis. It is a great company to work.

Dislikes

I was working for Capital UK credit card department and the management was really poor.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Executive in Indore

Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 07 Jun 2018

Likes

When I was working with emphasis, whereon environment was very friendly nature that attracted me..

Dislikes

There were made noise for reducing aht..that made me so upset..

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Indore

stomer Care Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 23 Oct 2021

Likes

Company culture is excellent

Dislikes

There's no growth salary also low

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 18 Mar 2019

Likes

Work environment

Dislikes

Job security

Work Details

Exciting

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Dec 2020

Likes

This is my first company to work and it was the best foundation for me .

Dislikes

Nothing .

Work Details

Very good

Work related travel: This job involves Travel Within City.

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People also ask about Mphasis's Senior Customer Service Executives

How is Mphasis to work for?

Mphasis is rated 3.6 out of 5, based on 14 reviews by employees on AmbitionBox. Mphasis is known for Job Security which is rated at the top and given a rating of 3.4. However, Company culture is rated the lowest at 1.3 and can be improved. To know first hand how it is like to work at Mphasis read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Mphasis?

According to AmbitionBox ratings, Mphasis employees rate its salary and benefits as 2.0 out of 5. You can know more about Mphasis Salaries at AmbitionBox

How is the work culture at Mphasis?

Work culture is rated 1.3 at Mphasis by 14 employees. While job security is rated 3.4 and work-life balance is rated 2.0 at Mphasis. Read detailed reviews by employees of Mphasis on AmbitionBox.

Tell us how to improve this page.

Mphasis Senior Customer Service Executive Reviews by Locations

Mphasis Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 89% of employees reported the worki...Read more

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Mphasis Reviews >
Mphasis Senior Customer Service Executive Reviews

Gender Based Ratings for Mphasis Senior Customer Service Executive

based on 12 reviews

Rated 4.8 for Skill Development and 4.4 for Company Culture

Rated 3.3 for Job Security and 2.6 for Skill Development

Working Days for Mphasis Senior Customer Service Executive

based on 14 reviews

Rotational Shift

89%

Other

11%

Work Timings for Mphasis Senior Customer Service Executive

based on 14 reviews

Flexible timing

Strict (3pm - 12pm)

Strict (4.30pm - 1pm)

50%

17%

17%

16% employees reported other strict timings

Shift Timings for Mphasis Senior Customer Service Executive

based on 14 reviews

Night shift

Day shift

67%

33%

Business Travel for Mphasis Senior Customer Service Executive

based on 14 reviews

No travel

67%

Within city

22%

Within country

11%

Mphasis Senior Customer Service Executive Salary

based on 41 salaries

₹2.5 L/yr - ₹5.8 L/yr

8% more than the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Mphasis Senior Customer Service Executive

Health insurance

1 total response

Job/Soft skill training

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

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