Mercer Customer Care Executive Reviews

Likes

Work culture and people

Dislikes

Low salary

Likes

Good work to work with

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

work life balance

Dislikes

Company does not appreciate their knowledge bank, all the SME's are getting paid less than the new joinees of same grade

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall have good experience with mercer. Good Work life balance, cab services, meals, fin activities, working environment is good, overall i have learn a lot in mercer.

Dislikes

I did not face any trouble here.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

work environment

Dislikes

Salary and bonus are not good and I believe these two are more important as compare of any thing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amenities provided by the company

Dislikes

Nothing as such

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Client first attitude, great people, ethics and integrity

Dislikes

None

Work Details

Work policy: Event basis

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

None None

Dislikes

None None my

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Decent work life balance. Free transport and food (credits provided in app for each day you come to office) Like a government company, it has good job security. Multiple people here with 10+ years on the job.

Dislikes

Zero skill development. No manager will agree but they know very well inside that's it's a copy and paste job. Multiple people left right after joining because job description gives a false sense of high quality work. Below average salary. Unusually high level of corporate politics and favouritism atleast in investment team. Attendance taken everyday like in school. People with lot of experience in this firm are actually stuck here because they never got their skills developed (copy paste doesn't require any skills) so firm hires them. Also, managers are absolutely incompetent. Also, 3 MONTH NOTICE period to curb attrition....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Toxic workplace Less salaries compared to market Old arrogant managers who don’t want to grow and upscale as per industry standards Adiba Kamal - worstest Hiring HR, doesn’t even remember names whom they hire Job security is there but its just your average ugly corporate workplace. Join as per your own risk. I’m regretting TBH

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

- The company campus is fantastic. - The salary structure ensures a good in-hand - A substantial PF deduction helps in building strong savings

Dislikes

- Leadership is dominated by long tenured employees, (~70 percent of the workforce), making it nearly impossible for new employees to bring fresh ideas. - New hires rarely last more than 3 years- They are either pushed out or struggle to sustain in a culture that favors old guards. - Instead of fixing core management issues, leadership constantly reshuffles employees while keeping themselves untouched - Major decisions , including layoffs, happen behind close doors with little to no communication. - The organization reacts to problems instead of planning ahead, leading to instability and constant restructuring. - Employees are left in the dark about long-term strategies, making career planning uncertain. - Performance evaluations are inconsistent and politically influenced , hard work often goes unnoticed unless you are part of leadership's inner circle. - Promotions are rare and not on merit, leading to stagnation and high attrition. - The company discourages innovation, despite having an "portal"- most suggestions gets ignored and later rebranded as leadership's own. - Despite claiming to encourage teamwork, department operates in silos, making cross-functional work frustrating - Internal knowledge-sharing initiatives lacks depth and practical value, existing mostly for optics. - HR protects leadership rather than advocating employees, making it difficult to raise concerns. - Exit interviews mere formality, with no real attempt to address systemic issues - Rigid work policies, employees are forced to commute multiple times a week on different leadership locations. - New employees planning to join Organization should be clear on this trap before making any decision...Read More

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Mercer is a great organization for learning new things, good environment, helpful employer n employees. Salary depends how hard work are you. Shift timing 8 to 5 which is very good. 5 days working. You will give proper time to your family. Breakfast, lunch and dinner is provided to everyone which is also good.

Dislikes

No dislike.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Mercer is known for offering a collaborative work environment, opportunities for professional growth, and exposure to meaningful, impactful projects in HR and consulting. Employees often appreciation the global presence, access to diverse teams, and focus on innovative solutions in areas like employee benefits, talent strategies, and investments.

Likes

Work life balance and all the other facilities they provide like cab, leaves, medical benefits etc are totally awesome

Dislikes

Salary, promotions and appraisal are the areas wherein they need to work...also internal job postings should be more transparent.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

After my personal experience I don't like anything

Dislikes

Too much internal politics. Every leader have their own puppets which are getting promoted every year without having any relevant skills. They will fire people in batches and give lousy reason like "your role is dissolved" and "your position is NOT relevant"

Likes

Prons: They provide exquisite work life balance, good appraisal, both side free cabs, health insurance. Cons: - Organizations are way to ahead on technologies and AI - Learning and development dept needs to improvise and cater more people

Dislikes

I do not dislike anything, just need to improve.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.