Kotak Mahindra Bank Customer Support Executive Reviews

Likes

Only the job security which I like but the work life balance and the work culture is becoming worst post the change in the management.

Dislikes

Lots of work pressure and the managers keep on shouting in the lobby area and management keep on pressurising for sales everyday morning afternoon evening we are engaged in concall with the seniors which impacts our personal life too .

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst Company ever I worked ! Company culture is Worst They will Force to Use your own money, if your Target is not Achieved people are there using their own money month and Month, I have seen these Shit things .

Dislikes

Nothing is good there ! Everything is Worst than Worst, I can say I have waste my tenure there .

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Nothing to like about this company

Dislikes

Overall worst experience working here, nobody support for any kind of clarification, no customer satisfaction. If customer asking for any service they ask us to ignore and go for next customer, they just want business end of the day. They just give false information and sell products to customers

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Ascend program and Kotak uber service for women but that too have been reduced to 5 times uber drop service in a month

Dislikes

There is no work life balance working till late , too much pressure , partiality, bad infrastructure, politics , hard core sales pressure

Likes

Nothing to like here much

Dislikes

So many dis likes which I experienced own they don't have common sense and they see only business don't care about employees and PPL families and superiors just use bad language as they wish nobody cares lot of disrespect to employees no value at all some branches no co ordination between Operations and Sales team Big Gap and lack of knowledge in higher grade Skills and Talents no use in this Bank just need only business tht too Insurance policies and nothing else they don't treat customer properly and service on time not there So many small things is to improve lots of hectic circumstances in Bank to work what I seen within 1 month nearly of 10 to 30+employees resign or abscond after salary They don't have current timing...Read More

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

People working in Kotak are so lazy they don't even want to work and throw their work in someone's else bucket giving false reasons.

Dislikes

Work culture Lengthy processes Getting regular mail for updated processes Useless paperwork Baised HR behaviour 10 years Experienced staff having zero knowledge about processes and logical banking Even RCU auditor is so casual about processes giving statement like "Arre itne process kon follow krta..sirf call confirmation lelo sufficient hai"

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Kotak Mahindra Bank is a great work place

Dislikes

I don't think that the old employees will take the bank forward, they are trying to sink the bank. If they make such changes then how will the bank progress?

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Incompetent Senior management they don't have basic knowledge ad well as not able to drive the team even they are not ethical also

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Nothing to like. Worst company with worst management. I have never worked in a company so toxic that I wanted to leave in 2 months.

Dislikes

Work life balance. My manager said this and I quote "Workday is not over at 6.30 PM, it's over after you finish the work, be it 12 at night". The shitiest culture treating employees like scumbags who should only work without looking at the clock. Forcing to do work which I have never done in my career span. Policies change if you are manager favourite. Work from home is not allowed but if you are a** licker then it is allowed. Zero understanding of technology. Losers just want to work on stupid Excel files and strech hours just to show that they "work" sitting late and expect the same to be done by Technically proficient guys....Read More

Work Details

Work related travel: This job involves Travel Within City.

Likes

8< which credited in time

Dislikes

Working like insurance company employees will work only on life insurance there is so much class work in CRM NXT NBFC bank are paying same salaries it's only single product but we are doing multiple products heavy pressure

Likes

Good work life balance and clear growth path with less or rather no corporate politics

Dislikes

No feedback is taken from frontline staff before framing the products/ processes, more of meetings, upper management has no interaction with frontline staff to motivate and clearly communicate companies vision and mission. Pay parity is missing within teams

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Am joined time like but this time not like

Dislikes

I'am joined in salary account opening solutions teams but change in casa teams an amount disappointed

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good working culture and carrier growth amazing here ...

Dislikes

Everyone require growth and new things learn which has improve skill and prottential well & good.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I am working as an Entry level position so can't tell much. Culture is good and decent.

Dislikes

If you're at an entry level. Managers won't even give you a chance to learn anything new.

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

While Kotak Mahindra Bank is a reputable institution, the challenges faced by branch banking are common across the industry. Some of these challenges include

Dislikes

While casual language can sometimes be appropriate for someone, it's important to maintain a professional tone, especially in formal settings and behaviour issue, arrogance

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Kotak Mahindra Bank offers excellent career growth, training, work culture, and innovation for employees, along with customer-centric and advanced digital services.

Dislikes

High work pressure, long hours, limited flexibility, frequent transfers, and lower entry-level salaries can be challenges at Kotak Mahindra Bank.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.