iEnergizer Customer Success, Service & Operations Department Reviews

Likes

Good Company and salary timing is very good

Dislikes

management and promotion regarding

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security and salary always on time

Dislikes

Poor increment and very low salary

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Career growth

Dislikes

Salary/appraisal

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good place for freshers/ people from other/ non BPO industry looking for part time earning. People looking for casual physical Harrasment or relationship will find this place great as heaven.

Dislikes

Physical, sexu_l and mental exploitation. No job security even if you have worked more than 5 years in this company. Even if a tenured employees is fired or resign, they are not bothered of one's career and do not provide experience letter with senior designation like Team Leader. No respect of employees who are basic earning - revenue generating resources of company. Never provide cirtificate for company's achivement or performance ; or for RNR, workshop or any achivement to highlight career or skills. Rude, unhelpful, shoe-polishing culture in company operation teams. No control of HR over Operation teams. HR department never ever care for ground employees. Down to Earth efforts are made at every level right from Trainer, SME, Team leaders including vice-president to impress and come in relationship with female employees joining company.<mark style="background-color: #fff5e4;"> Heading to dream promotion in company</mark>....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

The Support Staff is very Helpful

Dislikes

Salary Is not Sufficient and The promotion is not Satisfying they just promote Their favourite Candidate

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Environment and office culture

Dislikes

Salary increment and working shifts

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Good Chances to learn. Appreciation on good performance. Lots of canteens Many process.

Dislikes

Providing lots of targets to agents who handle the call. Because of these targets customer service affected too much, because agents think to complete these targets not to support customer on there issues. And it is because of Agents are pressurized by seniors for stretching their time to complete their targets. This thing is reallybad I observed here. Stretching is good, but if someone working more than his time, then company have to provide overtime income also. Because of this issue lots of people leaving their jobs within 1 or 2 Month....Read More

Work Details

Work policy: Some Guys are doing WFH and some are WFO

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

1.The Salary is good for starters. Base salary 35K for international. 2.WFH since Pandamic. 3.Good cafeteria outlets like Palki and American Dhaba. 4.If you are good at your job and are sincere about it; They give you leaves without any questions asked. You get your preferred shift most of the time and preferred week offs as well (Sat/Sunday). And also earn good incentives without deductions. 5.Free vaccines. 6. If you need a long time off let's say 5-6 months, you won't need to resign. You can just let your manager know and then join back you would be trained again and your would get your same designation and same process. 6.Don't fall into hoax circulating that its a scam company. It has got major domestic and internatonal inbound processes running like banking (Credit One US) , retail (DSW Shoes), telecom (Sprint) and gaming (Electronic arts, roblox) processes. DOMESTIC there are so many of them like Punjab national bank, Samsung, Make my trip etc. Good place to hook up and get a GF/BF...Read More

Dislikes

Every company has their fair share of pros and cons 1. Companies as big as Ienergizer should have their own free parking for all. But here, only VPs, CEO and people in the top management gets free parking. Rest every one has to park outside and has to pay for it. 2. You don't get a decent raise YoY. But Some how VPs end up getting heafty bonuses and keep buying expensive cars while management finds innovative ways to deduct your salary. 3. IJPs are a joke. You have to be Management centric in order to raise up the hierarchy. It really does not matter if you are good at your job, you can be the best as well but for that they would reward you during Rewards and Recognition ceremony and wouldnot give you a promotion or a raise. 4. The biggest con is that I am yet to see the ghosts. I joined IE to see the ghosts that its famous for and later found out to be a elaborate hoax. (Utterly disappointed) 5<mark style="background-color: #fff5e4;">. If your performance is bad they don't fire you</mark>. They just move you to a different process (As per requirement) in most cases the salary increases and very rarely the salary decreases. 6. Unfair incentive and OT policies. Normally OT are done to earn more and companies tend to pay double but such is not the case with IE they only pay you what you are suppose to make on a Normal day and that's it. 7. Extremely long working hours 10 hours shift including 1 Hr 15 minutes of break. 8. No EPF/PF 9. MULTIPLE punching in/OUT of your ID cards to mark attendance and log in time. If you forget /miss then it marks you absent and you looses your attendance bonus how ever if you raise it on time it might get fixed and there won't be deductions. (Every one in IE have faced this Even the CEO) 10. Employee portal can only be accessed through ethernet and not through internet. 11. No skill development program. 12. No higher education program. 13. Beverages are not allowed on floor. They don't have a free coffee vending machine to get free coffee for its employees....Read More

Work Details

So with wfh I manage to study 3/4 hours a day and also complete my shift 10-11 hours a day.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.