International Chat process

Job Description:

As a Customer Service Executive for the US Telecom process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

Salary - 40K - 45K CTC + lucrative incentives

Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

~ No cab facilities or meal provisions.

Interview Details:

Address: Block A-37, IEnergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)

Time: Between 12:00 PM - 5:00 PM

Also you can join me on my WhatsApp group for hiring updates- https://lnkd.in/dxeWY4DC

or drop your cv on devesh.naik@ienergizer.com

Contact Person:

HR Devesh - 8319595630

HR Agrashi - 7303608211

HR Aarushi - 9205909179

HR Rhea - 9266833608

Regards,

IEnergizer HR team