IBM Senior Customer Service Representative Reviews

Likes

Nothing I liked. The leaders in Bangalore especially Q2C team follow bad practices by promoting their family members, relatives. The leaders or Managers don't follow ethics. IBM is a great company but leaders or managers in Q2C are very bad

Dislikes

The leaders or managers in Q2C follow very very bad practice

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Likes

I did not like anything about this company.

Dislikes

I joined IBM 6 months ago, they don’t have a good management and no job security here they can fire you or put you on PIP without any reason

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

As per my experience company is good but my experience with my management is one of the worst in my 14 years. Some people are not working for employees they are think they are boss and they can do anything..

Dislikes

Management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like to work (I feel like family), coming to work there will be no macro management if work is done no one will ask where you are, I used get cross trained when I will be feel free so that I proudly saya have learnt more in IBM.....

Dislikes

In IBM will not get good hike where you expected

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Infrastructure, Environment

Dislikes

Company is very good but people are bad. Supervisor along with other employee Bully. when made complaint nothing happens. Dont let you do job and dont follow hr policy. I was tslked very rudely by female supervisor and males bullied me by doing gestures. IF any thing happens like , do not hesitate to go to police.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Freedom to make career choices, upgrading skills via free trainings and certifications Friendly Colleagues Work Environment

Dislikes

Domination from Executives and Senior managers Cafeteria Food Limited to Almost No Perks

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life flexibility

Dislikes

Your upper management will make you scapegoat if the client finds any issue. Hikes are given based on who is close to managers

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Working culture

Dislikes

Late night calls

Work Details

Work policy: 4 days WFO

Work days: Monday to Friday (Flexible Timings)

Likes

Colleagues are very helpful

Dislikes

There is no proper development lifecycle. Though it is claimed they follow Agile, it is hardly the truth. Requirements come from various sources and are taken up without knowledge of prior commitments or priority making it difficult for the developers.

Likes

1. Work-Pertional life balance. 2. Your work recognition. 3. Appreciation of your work. 4. Job security. 5. Opportunity to learn and grow yourself in multiple technology and tools.

Dislikes

1. All the mentioned benefits are depending on project basis, its not a universal.

Likes

Lot of projects available to engage people. More Onsite opportunity .

Dislikes

Skills are under utilized due to project pressure. Salary is low compared to market standard and appraisal takes lot of time. Insurance policy is poor.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Coaching, many mentors, blue points, learning

Dislikes

Sales & Marketing team: They may hire you for a specific role, but the actual work could end up being entirely different. If you’re part of global team, achieving a work-life balance is possible, but for teams based in India, it’s much more challenging. New hires often face difficulties in being accepted in India culture especially compared to those who have been with the organisation for years, as there’s a noticeable preference for internal candidates. It can take a significant amount of time to truly feel integrated into the organisation....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

No hike no appraisal only work pressure. Avg 2% hike u will get if you don't want to ruin your career join some other company or if joining ibm leave this just after 1 yr if you want your financial growth.

Dislikes

No appraisal no salary hike no band promotion, new joini will get salary more than you. No manager support, internal politics is also.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

No doubt working with prestigious organisation like IBM is a eye catcher. Company will force you to learn anytime. So you will learn a lot through, learning assignment , free premium udemy, wfh facility.

Dislikes

Only Salary. What you get at the time of joining , will be fixed. No increment in any manner. There is no standard to that. So make sure ,you ask higher. They will deny on this but it is true. It is not Limited to me having 3 yrs in IBM but others who has 7 years too has the same issue.

Likes

Honestly I did not like anything in IBM. And remember IBM is a sinking ship now. It has lost all its previous glory.

Dislikes

Very toxic manager and team lead. Managers continiously demotivates you. They give negative feedback. And there is no job security nowadays. I was laid off few months after joining. Please avoid IBM i , IBM Z and IBM power system team. These teams are really bad. Apart from that , office is horrible. You will not get even tea or coffee for free. They have very less office space and they have called so many people to office. IBM ISDL gives good package but do not go with that. You need peaceful sleep, which you will not get here....Read More

Likes

IBM being an international company has good policies . And the brand value gives you so much respect in the society.

Dislikes

There are very toxic projects in IBM and once you are into it, your impression about entire company goes bad !! Also the medical insurance is not good, you will end up paying a huge premium for even 1lk coverage for your parents. Also in IBM there is no much HR point of contact, it's all your manager who will control everything, he can ruin and also grow your career in the company. I wish IBM had better HR connets...Read More