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Engaged Employer

Groupon

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3.2

based on 362 Reviews

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Groupon Customer Service Associate Reviews

Updated 26 Feb, 2022

Overall Rating

2.6/5

based on 6 reviews

Rating distribution

0 (0%)

4 (66.7%)

1 (16.7%)

Category Ratings

3.2

Salary

2.1

Work-life balance

1.7

Company culture

1.6

Promotions

1.3

Skill development

1.2

Work satisfaction

1.0

Job security

What employees say about Groupon?

Insights from employee reviews on AmbitionBox

Gender based rating

3.0

Rated by Women

1 reviews

2.8

Rated by Men

3 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

6 reviews found

Sort by: Popular

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 28 Apr 2024

Likes

Salary, Benifits, Cafeteria

Salary - Good

Dislikes

Toxic work culture. They need robots and not humans. Management will never try to understand the problems of employees. Also favorism for chennai site. Banglore site is like their second wife. They will provide 1 day training and you have meet all tge targets from next day. Changing policy everyday.

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Service Associate in Bangalore Rural

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 26 Feb 2022

Likes

Team leads are the only people who are supportive.... Worst policy is the QA

Dislikes

QA policy is the worst. One error and you will end up in ditch where you can't crawl out of

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Associate in Bangalore / Bengaluru

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 28 Dec 2018

Likes

Its my first company working in India. Initially it was nice as the set up of the company was new in Bangalore no work pressure was given but as the company started its main stream properly pressure was given on achieving targets

Dislikes

Targets which are not set properly, no proper understanding of human abilities and expecting to do one email in 2 mins with correct resolution which is highly impossible as we can come across cases where customers draft an email with 200 to 300 words for which its time consuming and for everything Team Lead approval is needed who looks after 15 to 25 members team and cannot accommodate all at a time which in turn impacts productivity, management wants want only targets, else PIP...Read More

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Bad

Customer Service Associate in Chennai

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Jun 2021

Likes

Nothing

Dislikes

I wanted to give my opinion on the interview process at Groupon for the role of Customer service representative. I badly wanted a job, that too during such unprecedent times. Even me and my family were affected by COVID and was already in a great personal turmoil. That is when I got to know about this role at Groupon. The first round was telephonic, post that I was asked to give my English test. Then i got to know that I had scored well and my profile has been processed to the manager round. The whole process got over in 2 days, and I was told that I had cleared the interview and was asked to await my offer letter. The submission of the required documents was also done. I was really happy that I got through and the whole interview process was smooth to be honest. My DOJ is now nearing, but the recruiter, as I await my offer letter, asked me to wait for a while. This is when, all of a sudden I received a call from the company yesterday, saying that, there is now a change in the business direction, my typing speed was below 38 WPM, and I'm supposed to get a cutoff score in each of the segments in that English test, which I was told that I had cleared previously. This, they said, now means that I'm no longer qualified for the role. How is that a person be rejected post the whole interview process, having submitted the documents and been told he/she had cleared the test and asked to wait for the offer letter? This absurd, pathetic and not at all transparent interview process took me aback. Such a woeful interview process, that too for an entry level role, in a company of Groupon's stature is shocking. They aren't looking for people, they just need typewriters to do the job instead. Maybe, the role should be renamed as "Typewriter service representative". I would hardly recommend anyone to go work at Groupon, no matter the role. Looking at people, during such chaotic times, desperate, looking for jobs being treated this way is inhumane and sick....Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 27 Jan 2021

Likes

colleagues help at the best

Dislikes

Management sucks.. politics is so evident in this company..

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Unbalanced.. its always like that wen yu wrk round the clock.

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Chennai

HR Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 13 Mar 2019

Likes

Compensation

Salary - Good

Dislikes

Nature of Job

Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Hectic

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Groupon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 Groupon reviews submitted by Groupon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Groupon is the right company for you.