Groupon is rated
2.6 out of 5 stars on
AmbitionBox, based on 6 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
...
Read more
Groupon is rated
2.6 out of 5 stars on
AmbitionBox, based on 6 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
6 reviews found
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Popular
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 28 Apr 2024
Likes
Salary, Benifits, Cafeteria
Salary - Good
Dislikes
Toxic work culture. They need robots and not humans. Management will never try to understand the problems of employees. Also favorism for chennai site. Banglore site is like their second wife. They will provide 1 day training and you have meet all tge targets from next day. Changing policy everyday.
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor
Customer Service Associate in
Bangalore Rural
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 26 Feb 2022
Likes
Team leads are the only people who are supportive.... Worst policy is the QA
Dislikes
QA policy is the worst. One error and you will end up in ditch where you can't crawl out of
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
2.0
Skill development
1.0
Job security
2.0
Promotions
2.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 28 Dec 2018
Likes
Its my first company working in India. Initially it was nice as the set up of the company was new in Bangalore no work pressure was given but as the company started its main stream properly pressure was given on achieving targets
Dislikes
Targets which are not set properly, no proper understanding of human abilities and expecting to do one email in 2 mins with correct resolution which is highly impossible as we can come across cases where customers draft an email with 200 to 300 words for which its time consuming and for everything Team Lead approval is needed who looks after 15 to 25 members team and cannot accommodate all at a time which in turn impacts productivity, management wants want only targets, else PIP...Read More
Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Bad
Customer Service Associate in
Chennai
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 24 Jun 2021
Likes
Nothing
Dislikes
I wanted to give my opinion on the interview process at Groupon for the role of Customer service representative. I badly wanted a job, that too during such unprecedent times. Even me and my family were affected by COVID and was already in a great personal turmoil. That is when I got to know about this role at Groupon.
The first round was telephonic, post that I was asked to give my English test. Then i got to know that I had scored well and my profile has been processed to the manager round. The whole process got over in 2 days, and I was told that I had cleared the interview and was asked to await my offer letter. The submission of the required documents was also done. I was really happy that I got through and the whole interview process was smooth to be honest.
My DOJ is now nearing, but the recruiter, as I await my offer letter, asked me to wait for a while.
This is when, all of a sudden I received a call from the company yesterday, saying that, there is now a change in the business direction, my typing speed was below 38 WPM, and I'm supposed to get a cutoff score in each of the segments in that English test, which I was told that I had cleared previously. This, they said, now means that I'm no longer qualified for the role.
How is that a person be rejected post the whole interview process, having submitted the documents and been told he/she had cleared the test and asked to wait for the offer letter? This absurd, pathetic and not at all transparent interview process took me aback.
Such a woeful interview process, that too for an entry level role, in a company of Groupon's stature is shocking. They aren't looking for people, they just need typewriters to do the job instead. Maybe, the role should be renamed as "Typewriter service representative".
I would hardly recommend anyone to go work at Groupon, no matter the role. Looking at people, during such chaotic times, desperate, looking for jobs being treated this way is inhumane and sick....Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
3.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 27 Jan 2021
Likes
colleagues help at the best
Dislikes
Management sucks.. politics is so evident in this company..
Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Company culture - Poor
Work-life balance - Poor
Work Details
Unbalanced.. its always like that wen yu wrk round the clock.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Team Lead in
Chennai
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 Sep 2024
Likes
Good Work culture, top management who are overseas at US frequently visit us to ensure the middle management follow all guidelines as per the main office which is something great. Everyone are treated equally
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
I dint have any negative points to add the days I stayed there with Groupon was one of the glorious moments in my life. I have many times regretted leaving that company.
Work Details
Work policy:
Monthly twice or thrice
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Executive in
Chennai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
4.0
Company culture
1.0
Work-life balance
posted on 19 Mar 2025
Likes
Company culture - Good
Dislikes
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
1.0
Skill development
3.0
Job security
4.0
Promotions
3.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 05 Mar 2025
Likes
Salary - Good
Promotions - Good
Company culture - Good
Work-life balance - Excellent
Dislikes
Skill development - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 15 Feb 2025
Likes
Work culture
Company culture - Excellent
Work-life balance - Excellent
Dislikes
No job security
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 11 Feb 2025
Dislikes
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Overall Rating
Customer Service Representative in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 08 Feb 2025
Likes
Nothing
Salary - Good
Dislikes
Targets are set too higy
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Customer Service Representative in
Chennai
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
2.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 13 Jan 2025
Likes
I love the work culture
Company culture - Good
Work-life balance - Good
Dislikes
There’s no job security and career growth here
Skill development - Poor
Job security - Poor
Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
2.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 11 Jan 2025
Likes
Salary and benefits
Salary - Good
Dislikes
No work life balance..
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
2.0
Skill development
2.0
Job security
2.0
Promotions
3.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 25 Dec 2024
Likes
Salary
Salary - Good
Dislikes
Working culture and targets
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor
Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
2.0
Skill development
1.0
Job security
2.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 19 Nov 2024
Likes
Colleagues
Dislikes
No catering services and job security
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Other Groupon Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Payroll Analyst in
Bangalore / Bengaluru
Full Time
·
Payroll & Transactions Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Salary
3.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 26 Dec 2024
Likes
There is worklife balance
Company culture - Good
Work-life balance - Excellent
Dislikes
After covid the management decisions are not up to the mark as there was no many job reduction from company in the name of cost effectiveness. Even employee started leaving their job and there where no retention from the management No promotion based on the performance as it goes based on experience.
Salary - Poor
Promotions - Poor
Business Analyst Level 2 in
Chennai
Full Time
·
IT Consulting Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
3.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 24 Mar 2025
Likes
Salary - Good
Dislikes
Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Overall Rating
Merchant Operations Associate in
Chennai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 21 Mar 2025
Likes
Nothing
Dislikes
dirty politics and partiality
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Sdet Automation Test Engineer in
Bangalore / Bengaluru
Full Time
·
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Salary
3.0
Skill development
2.0
Job security
4.0
Promotions
5.0
Work satisfaction
3.0
Company culture
5.0
Work-life balance
posted on 03 Mar 2025
Likes
Salary - Excellent
Promotions - Good
Work satisfaction - Excellent
Work-life balance - Excellent
Dislikes
Job security - Poor
Overall Rating
Merchant Operations Associate in
Bangalore / Bengaluru
People also ask about Groupon's Customer Service Associates
How is Groupon to work for?
Groupon is rated 2.6 out of 5, based on 6 reviews by employees on AmbitionBox.
Groupon is known for Salary which is rated at the top and given a rating of 3.2. However, Job security is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Groupon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Groupon?
According to AmbitionBox ratings, Groupon employees rate its salary and benefits as 3.2 out of 5. You can know more about Groupon Salaries at AmbitionBox
How is the work culture at Groupon?
Work culture is rated 1.7 at Groupon by 6 employees. While job security is rated 1.0 and work-life balance is rated 2.1 at Groupon. Read detailed reviews by employees of Groupon on AmbitionBox.