This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 25 Nov, 2022
Overall Rating
2.0/5
How AmbitionBox ratings work?
Category Ratings
3.0
Work-Life balance
2.0
Salary & Benefits
1.0
Company culture
1.0
Job Security
1.0
Skill development
1.0
Promotions/Appraisal
1.0
Work Satisfaction
Freshworks is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Freshworks is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
Sales Account Manager in
Chennai
Full Time
·
Sales Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 25 Nov 2022
Likes
1. The peers are helpful and supportive.
2. Unlimited food and snacks.
Dislikes
1. The team leads only gossip about other people's personal lives on the floor. No strategy discussion, productive debates, or SWOT analysis.
2. No proper training. They will just push you to go live with some two weeks of 'theoretical' training.
3. The team leads possess very little product/technical knowledge. They don't even understand the usual technology terms at times (the ones they are expected to know).
4. Variable pay is like Hogwarts. It doesn't exist but will fascinate you.
5. Before accepting the offer, they don't even tell you if you are going to be a part of the hunting pod or the farming one.
6. Instead of solving the issues and focusing on how the process can be improved, you'll be under constant threat of being fired.
P.S- This is only a review of the Sales function. I am not commenting on the other functions like HR, Engg, Finance, etc....Read More
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Success Specialist in
Chennai
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 10 Nov 2024
Likes
Culture of the company is really great providing the delicious food and maintaining healthy work environment is fabulous
Dislikes
There is no job security . Never expected that FW would laid off 660 employee in an hour without any prior notice though company were making the good profit. At the end your an employee how well you perform they will thrown you out just like tissue paper.
Channel Sales (Senior Sales Executive in
Bangalore / Bengaluru
Full Time
·
Sales Support & Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 08 Aug 2024
Likes
Facilities like cab, food etc
Dislikes
Politics, whoever is coming new into the leadership team is trying something new which is demotivating and job security isnt there
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
International Travel.
Customer Success Specialist in
Chennai
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 30 May 2024
Likes
Freshworks is a recreation of your college days!
You will have to move on after 3 or 4 years
The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup
Dislikes
Change in leadership
Change in executing the strategy
Lack of product vision
One company wants to do everything and failing miserable
Appraisals and heirachy does not make any difference. The salary difference is huge.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Territory Sales Executive in
Chennai
Full Time
·
Enterprise & B2B Sales Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 06 May 2024
Likes
It used to be an employee friendly company.
Dislikes
Management is full of non Indian folks that keeps changing every quarter or a year. No clarity and unreasonable pressure.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Customer Success Specialist in
Chennai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jan 2024
Likes
1) Good food, Good people and supporting manager. You have a challange of picking up things on your own if you don't you will be lost, 2) Full transparency in product and processes!
3) flexible timings and leave policies
Dislikes
1) A little bit of politics and Partiality with female employees, equality factor is missing!
2) Change in processes is very frequent and disturbing
3) Salary is comparatively low, you cannot justify your work and it goes all to vein if you don't take initiatives, so why do we have management at first place ?
Work Details
Work policy:
4 days/ from office from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Inside Sales Manager in
Chennai
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Culture
Dislikes
No job security …,,,
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Channel Sales Manager in
Mumbai (working remotely)
Full Time
·
Top Management Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 14 Nov 2024
Likes
A product company with good mid market vision
Dislikes
No Vision of Leaders . Hire and Fire
Customer Success Specialist in
Chennai
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Sep 2024
Likes
Everything is awesome. Great company to work with
Dislikes
Nothing at all everything is great
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Business Development Associate in
Chennai
Full Time
·
BD / Pre Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Aug 2024
Likes
Salary, work environment, culture
Dislikes
Nothing so far, from last 1 year
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Business Development Manager in
Chennai
Full Time
·
Enterprise & B2B Sales Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 28 Jun 2024
Likes
Good facilities,Good Policies,
Dislikes
Communication, Location, pay structure
Other Freshworks Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Accounts Receivable Analyst in
Ranchi
Full Time
·
Finance & Accounting - Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 12 Dec 2024
Likes
One of the best company where i worked. Given me a chance to grow and develop my skills.
Dislikes
Firing without knowing the reason all of sudden. That too when i was ill and i have to take care of my mother who is of 87 years old. Which put me in depression i am trying to come out of it. Now its very difficult to get a job at this stage.
Lead Business Analyst in
Chennai
Full Time
·
Sales Support & Operations Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 08 Dec 2024
Likes
People in freshworks is the reason most people stay back for other than the salary aspect.
Dislikes
The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Sales Enablement Manager in
Chennai
Full Time
·
Corporate Training Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2024
Likes
5 days working
Best cafeteria with free meals
Cab facility for shift 2 and 3
Hybrid 3 days from office
Dislikes
Typical US culture of hire and fire
99% leadership is outside India - they take the final call
It's not an Indian company anymore
Pre IPO, this was a great company. Post IPO, disaster has happened
The founder - Girish is also nowhere to be found and might have resigned already
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
IT Business System Analyst in
Chennai
Full Time
·
IT Infrastructure Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 26 Nov 2024
Likes
Overall work culture is good but most of team have lots of internal politics.
Dislikes
Lots of internal policies, they layoff bulk of people all of sudden even the top performers were laid off.
HR work on favour of higher management. No promotion. Zero job security. No career growth and scope of learning is less in most of team.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Lead Software Engineer in
Chennai
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Nov 2024
Likes
It’s all before few years
Dislikes
Everything changed upside down now! Life sucks at work! Childish managers who hold grudges, you feel like you are in a school environment soon. Micromanagement at core
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
QA Engineer in
Bangalore / Bengaluru
Full Time
·
Quality Assurance and Testing Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Work culture was good when Girish was the CEO.
Dislikes
After changing the CEO continuous and bulk firing is happening without giving any notice of employees.
In a single surprise email they deactivated employees from the work However the company revenue there is in a bad state.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Product Specialist in
Chennai
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Free Food
Dislikes
No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Associate Systems Engineer in
Chennai
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 10 Nov 2024
Likes
Not Liked.
Dislikes
I am impacted by layoff on November 7. This is very untrustful with the employee to the employer.
Not only i am all over 660 people affected. Please understand from employee mindset and family situation and their talents.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Manager in
Bangalore / Bengaluru
Full Time
·
Management Consulting Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Nov 2024
Likes
None
Dislikes
Terrible org. No vision, strategy is for the PPT sake only.
Leaders are fake. They exploit you and then lay you off. Couldn’t give a -100000….rating for job security unfortunately. So, if job security is something that you are looking for, please do not consider joining Freshworks.
Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off....Read More
Senior HR Business Partner Manager in
Bangalore / Bengaluru
Full Time
·
Recruitment & Talent Acquisition Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 27 Oct 2024
Likes
Some bit of old charm still left, a few old timers left are holding things together in India.
Dislikes
It has completely lost its way and definitively moving towards making India a back office. All Indian leaders are fired and leadership hiring is happening in US/Europe. Not so subtle racism is prevalent and Indians are looked down upon - how ironic as it was a company started in India !
People also ask about Freshworks's Sales Account Managers
How is Freshworks to work for?
Freshworks is rated 2.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Freshworks is known for Work-Life balance which is rated at the top and given a rating of 3.0. However, Company culture is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Freshworks read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Freshworks?
According to AmbitionBox ratings, Freshworks employees rate its salary and benefits as 2.0 out of 5. You can know more about Freshworks Salaries at AmbitionBox
How is the work culture at Freshworks?
Work culture is rated 1.0 at Freshworks by 1 employees. While job security is rated 1.0 and work-life balance is rated 3.0 at Freshworks. Read detailed reviews by employees of Freshworks on AmbitionBox.