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Filter reviews by First Source WFM Analyst Reviews
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4 reviews found
WFM Analyst in Mumbai
Full Time
Business Intelligence & Analytics Department
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Likes
Made some good friends and that's all what I got from this company
Dislikes
Salary is way too low and as checked with my colleagues in other departments, internal politics and gossip are at its peak. Management is unsure with promotion and upskilling and gives vague answers if asked questions. Salary hike are next to nothing every year.
WFM Analyst in Chennai
Full Time
Operations Support Department
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Likes
Good! Only for freshers to gain experience
Dislikes
Everything
What people are saying about First Source
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WFM Analyst in Malad
Full Time
Work Force Management Department
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Likes
There is least amount of pressure for work. Complete job security is there
Dislikes
Least recognition, least amount of bonus, slow growth.
Work Details
Average
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
WFM Analyst in Bangalore Rural
Voice / Blended Department
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Likes
Work culture and way of working
Dislikes
NA
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Similar Designation Reviews
Senior Quality Analyst in Hyderabad / Secunderabad
Full Time
Operations Support Department
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Likes
I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Dislikes
Everything
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior CSA in Mumbai
Full Time
Non Voice Department
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Likes
Nothing
Dislikes
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Trainer in Hyderabad / Secunderabad
Full Time
Corporate Training Department
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Likes
It has lot of scope to develop.
Dislikes
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior CSA in Hyderabad / Secunderabad
Full Time
Non Voice Department
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Likes
Nothing I like in the Firstsource Management is not good and not good cafertia. Deducated Breaks 30 mintues for 2 times you should not exceed the breaks and system is not good but you should login timely.
Dislikes
Management is not Good. Before training they will tell you will get very good incentives and when you will perform really time work. the incenticves will be deducated
Process Leader in Mumbai
Full Time
Service Delivery Department
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Likes
Excellent senior management, always willing to help and understand what you need
Dislikes
Difficult to get approved leaves, salary negotiation is tough, appraisal is average
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Representative in Mumbai
Full Time
Customer Success Department
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Likes
Work-life balance
Dislikes
No promotions/ appraisals, low salary compared to competitors
Senior CSA in Mumbai
Full Time
After Sales Service & Repair Department
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Likes
Work from home condition and Team leader supports
Dislikes
Traveling to office and cafeteria opening time.
Work Details
Work related travel: This is a desk job.
Senior CSA in Mumbai
Full Time
Retail & B2C Sales Department
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Likes
Yes
Dislikes
No job security in first source
Mortgage Underwriter in Hyderabad / Secunderabad
Full Time
Banking Operations Department
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Likes
Work environment and job security
Dislikes
Management are not take responsible
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
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Likes
I hate this process not company
Dislikes
I am happy with the company but not with the process
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Other First Source Reviews
Senior Customer Service Associate in Chennai
Full Time
Sales Support & Operations Department
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Likes
Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much
Dislikes
Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you
CS Associate in Mumbai
Full Time
Customer Success Department
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Likes
My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
Dislikes
Nothing he was perfect
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Hyderabad / Secunderabad
Full Time
Operations Department
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Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
Quality Executive in Chennai
Full Time
Product Management - Technology Department
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Likes
No likes
Dislikes
Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Customer Support Associate in Indore
Full Time
Non Voice Department
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Likes
They provide opportunities to fresher it's good thing in that company
Dislikes
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Analyst SME in Bangalore / Bengaluru
Full Time
Banking Operations Department
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Likes
Its a good company have experience. No much pressure in tge process i worked. But facilities are not upto the standards.
Dislikes
The lead is over egoistic and the manager is just his pawn. However good the company is if the supervisor is not good, it will become the worst place to work.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Associate in Mumbai
Full Time
Customer Success Department
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Likes
The canteen food
Dislikes
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
Senior Customer Service Associate in Mumbai
Full Time
Non Voice Department
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Likes
Only Few TL'S are supportive and helpful in every situation.
Dislikes
Whole management is completely worst. Sales pressure is too high and management can sac any employee any time. Since they have paid the penalty to client management is recovering that cost by reducing incentives.
Csa Analyst in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
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Likes
Good to earn
Dislikes
The pressure they put on the agent is unbelievable when you are leaving it will be more. And on paper it will be dayshift after trying it will be night shift
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Service Associate in Hyderabad / Secunderabad
Full Time
IT Support Department
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Category Ratings
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Likes
Nothing much very bad experience.
Dislikes
Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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AmbitionBox has 4 First Source reviews submitted by First Source employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Source is the right company for you. 50% of employees repo...rted the working days at First Source as Rotational Shift. 100% employees reported the work timings at First Source as Flexible timing. Read more- Home >
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