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Firstsource Solutions

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3.7

based on 4.4k Reviews

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Firstsource Solutions Senior Customer Service Executive Mumbai Reviews

based on 1 review
i
This rating is based on a small number of reviews, so it may not fully reflect the overall employee experience.
Updated 7 Jun, 2020

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

4.1

Skill development

3.9

Work Satisfaction

3.8

Job Security

3.8

Company culture

3.8

Work-Life balance

3.3

Promotions/Appraisal

3.3

Salary & Benefits

Top Mentions in Firstsource Solutions Senior Customer Service Executive Mumbai Reviews

1 review found

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Career Advice
2w
monstrouswatermelon
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works at
Mirraw
When to switch
I recently graduated in 2024 with a Bachelor of Engineering degree in Computer Science and Engineering. I have secured a job as a Business Analyst at an eCommerce brand with a salary package of 4.5 LPA. Considering I graduated from a tier 3 college and got the job off-campus, is this a good package? What should I focus on next: skill development or switching skills? If I choose to skill up, how should I go about it? Should I join a course or pursue certifications? Additionally, I am curious about pursuing further studies—should I opt for an M.Tech or an MBA?
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More about working at Firstsource Solutions

People also ask about Firstsource Solutions, Mumbai Senior Customer Service Executives

How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.6 out of 5, based on 28 reviews by employees on AmbitionBox. Firstsource Solutions is known for Skill development which is rated at the top and given a rating of 4.1. However, Salary & Benefits is rated the lowest at 3.3 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.3 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 3.8 at Firstsource Solutions by 28 employees. While job security is rated 3.8 and work-life balance is rated 3.8 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.

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Firstsource Solutions Senior Customer Service Executive Reviews by Locations

Firstsource Solutions Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1 Firstsource Solutions review submitted by Firstsource Solutions employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 57% of employees reported the working days at Firstsource Solutions as Rotational Shift. 83% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

Gender Based Ratings for Firstsource Solutions Senior Customer Service Executive Mumbai

based on 23 reviews
2.9
Rated by 7 Women

Rated 3.3 for Skill Development and 2.8 for Job Security

women
3.9
Rated by 16 Men

Rated 4.5 for Skill Development and 4.4 for Work Satisfaction

men

Working Days for Firstsource Solutions Senior Customer Service Executive Mumbai

based on 28 reviews
Rotational Shift
57%
Monday to Friday
35%
Alternate Saturday off
4%
Other
4%

Work Timings for Firstsource Solutions Senior Customer Service Executive Mumbai

based on 28 reviews
Flexible timing
Strict (9am - 5pm)
Strict (6.30pm - 3.30am)
83%
6%
6%
5% employees reported other strict timings

Shift Timings for Firstsource Solutions Senior Customer Service Executive Mumbai

based on 28 reviews
Day shift
Night shift
67%
33%

Business Travel for Firstsource Solutions Senior Customer Service Executive Mumbai

based on 28 reviews
No travel
57%
Within city
43%
Firstsource Solutions Senior Customer Service Executive Salaries in Mumbai
based on 103 salaries
₹1.9 L/yr - ₹6.5 L/yr
6% less than the average Senior Customer Service Executive Salary in India
View more details
Employee Benefits for Firstsource Solutions Senior Customer Service Executive Mumbai
cab
Office cab/shuttle
4 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
1 total response
meal
Cafeteria
4 total responses
+2 more benefits
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