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Firstsource Solutions

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3.7

based on 4.3k Reviews

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Firstsource Solutions Senior Customer Associate Reviews

based on 14 reviews
Updated 17 Sep, 2024

Overall Rating

3.2/5
How AmbitionBox ratings work?

Category Ratings

4.2

Work-Life balance

3.5

Company culture

3.5

Job Security

3.5

Work Satisfaction

3.0

Skill development

2.8

Salary & Benefits

2.8

Promotions/Appraisal

Top Mentions in Firstsource Solutions Senior Customer Associate Reviews

14 reviews found

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What people are saying about Firstsource Solutions

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a quality analyst
1w
Am I getting paid less
I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?
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People also ask about Firstsource Solutions's Senior Customer Associates

Is Firstsource Solutions a good place to work for Senior Customer Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 14 employee reviews, it's clear that most senior customer associates have an average experience working at Firstsource Solutions. Work-Life balance holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about work-life balance and career growth on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Associates well?
According to AmbitionBox reviews, Firstsource Solutions senior customer associates rate their salary and benefits at 2.8 out of 5, based on 14 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer associates, click here.
How is the work culture at Firstsource Solutions for Senior Customer Associates?
Work culture at Firstsource Solutions for senior customer associates is rated 3.5 out of 5 by 14 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for senior customer associates, click here.
How is the job security at Firstsource Solutions for Senior Customer Associates?
Based on 14 reviews on AmbitionBox, Firstsource Solutions's senior customer associates rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for senior customer associates, click here.

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Firstsource Solutions Senior Customer Associate Reviews by Locations

Firstsource Solutions Reviews by Designations

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AmbitionBox has 14 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 58% of employees reported the working days at Firstsource Solutions as Monday to Friday. 77% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

Gender Based Ratings for Firstsource Solutions Senior Customer Associate

based on 14 reviews
3.1
Rated by 4 Women

Rated 4.0 for Work-Life Balance and 3.1 for Company Culture

women
3.7
Rated by 10 Men

Rated 4.6 for Job Security and 4.6 for Company Culture

men

Working Days for Firstsource Solutions Senior Customer Associate

based on 14 reviews
Monday to Friday
58%
Rotational Shift
17%
Other
17%
Monday to Saturday
8%

Work Timings for Firstsource Solutions Senior Customer Associate

based on 14 reviews
Flexible timing
Strict (6.30pm - 4.30am)
Strict (8.30am - 5.30pm)
77%
12%
12%

Shift Timings for Firstsource Solutions Senior Customer Associate

based on 14 reviews
Night shift
Day shift
50%
50%

Business Travel for Firstsource Solutions Senior Customer Associate

based on 14 reviews
No travel
74%
Within country
13%
Within city
13%
Firstsource Solutions Senior Customer Associate Salary
based on 57 salaries
₹1.1 L/yr - ₹4.1 L/yr
19% less than the average Senior Customer Associate Salary in India
View more details
Employee Benefits for Firstsource Solutions Senior Customer Associate
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
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