This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 25 Apr, 2022
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
5.0
Company culture
4.0
Job Security
4.0
Salary & Benefits
4.0
Work-Life balance
4.0
Skill development
4.0
Promotions/Appraisal
4.0
Work Satisfaction
Firstsource Solutions is rated
4.0 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
4.0 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
Sort by:
Popular
NON Voice Process in
Chennai
Computer Application Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Apr 2022
Likes
This is a place for constructive
Dislikes
Good
Work Details
3 years
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
NON Voice Process in
Perundurai
Waiver team Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 21 Jun 2021
Likes
Not presure very convenient
Dislikes
No
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
What people are saying about Firstsource Solutions
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 23 Dec 2024
Likes
I didn't link any thing in this company
Dislikes
There is no work life balance, 8hr on system. So many health issues. Management domination. No growth. For Fresher its good but not for experience. Night shift allowance not there. There is no comfortable to ladies.
Senior Customer Service Associate in
Chennai
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much
Dislikes
Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
Customer Support Associate in
Indore
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Oct 2024
Likes
They provide opportunities to fresher it's good thing in that company
Dislikes
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Associate in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
The canteen food
Dislikes
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
Senior Customer Service Associate in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Sep 2024
Likes
Only Few TL'S are supportive and helpful in every situation.
Dislikes
Whole management is completely worst. Sales pressure is too high and management can sac any employee any time. Since they have paid the penalty to client management is recovering that cost by reducing incentives.
Senior Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Aug 2024
Likes
Nothing much very bad experience.
Dislikes
Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Aug 2024
Likes
Worst HR People
Dislikes
I recently had a very horrific experience with Firstsource. I had given my interview through Naukri.com. I even got the offer letter after being selected for NBS process. After that, HR Prajakta Sawant kept delaying my joining date in the name of pending verification from my previous company, which was all big LIES.
The HR Prajakta told me that batch is closed for NBS and I cant join due to pending verification and asked to join a different process called Comcast, for which she said me to give ANOTHER INTERVIEW. They were telling lies after lies. Fact was that HR Prajakta and Firstsource hadn't sent for any verification to my previous company. I got to know about the delay when I called on my own. They didn't even care to inform me about the delay. They kept me waiting for weeks even when I have their offer letter.
UNPROFESSIONALISM was at peak when I went to their office to ask them, the HR Prajakta Sawant with her senior HR, told me lies that I created a scene in their office. They were not even ready to listen to what I was asking and continuously shifting the blame on me and my previous company.
Despite my efforts to resolve this issue, they kept diverting the topic and refused to listen to the truth.
Be cautious when dealing with Firstsource, because they are very UNPROFESSIONAL and manipulating information to suit their purposes...Read More
C.S.A in
Mumbai
Full Time
·
Finance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 19 Aug 2024
Likes
My personal experience over here was really good. Team leaders and employees were supportive. Freshers can take advantage of incentives as someone willing to work can earn more
Dislikes
Transportation was a big headache here. The cab or shuttle used to not get allotted on time
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Mumbai
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Aug 2024
Likes
Great company I miss it, I had to resign due to servical spondylitis. I'm fine now would like to come back.
Dislikes
I worked for 9 years I wish never fell sick. The management at that time did not allow me to rest but overall First source is an awesome company. I would love to join again.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Other Firstsource Solutions Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Quality Analyst in
Hyderabad / Secunderabad
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 02 Dec 2024
Likes
I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
CS Associate in
Mumbai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Nov 2024
Likes
My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
Dislikes
Nothing he was perfect
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior CSA in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Nothing
Dislikes
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Quality Executive in
Chennai
Full Time
·
Product Management - Technology Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 06 Nov 2024
Likes
No likes
Dislikes
Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Analyst SME in
Bangalore / Bengaluru
Full Time
·
Banking Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 17 Oct 2024
Likes
Its a good company have experience. No much pressure in tge process i worked. But facilities are not upto the standards.
Dislikes
The lead is over egoistic and the manager is just his pawn. However good the company is if the supervisor is not good, it will become the worst place to work.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Trainer in
Hyderabad / Secunderabad
Full Time
·
Corporate Training Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Sep 2024
Likes
It has lot of scope to develop.
Dislikes
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Csa Analyst in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 06 Sep 2024
Likes
Good to earn
Dislikes
The pressure they put on the agent is unbelievable when you are leaving it will be more. And on paper it will be dayshift after trying it will be night shift
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Health Care Executive in
Chennai
Full Time
·
Data Science & Machine Learning Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jun 2024
Likes
worked with First source for 1 years.
Look, the company is never good or bad, but the employees working there makes it good and better. The people with whom I worked with were the best mates I ever had. Team bonding and work environment is the best thing that an organization should have, and the same I got from FSL.... Apart from itthe management system is also good.
You get a better chance to grow in there. There is always a growth opportunities for the employees. And that is the best thing....Read More
Dislikes
Nothing
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Operations Executive in
Mumbai
Full Time
·
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jun 2024
Likes
Work Life Balance.
Dislikes
After serving them 2 years, sincerely they couldn't rehire me, they stated to much unplan leaves, people will take unplanned leaves only in medical emergency not for fun can medical emergency can be planned to apply leaves in priority. FSL management should understand this, employee had served 2 years common.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Wfm MIS Analyst in
Bangalore / Bengaluru
Full Time
·
Business Process Quality Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 May 2024
Likes
I like the way they handle the employees, yes everywhere you'll see some here and there but yes I like the company
Dislikes
Dislike is like is something is your boss want to do something they will do only they'll not see the proper things
People also ask about Firstsource Solutions's NON Voice Processs
How is Firstsource Solutions to work for?
Firstsource Solutions is rated 4.0 out of 5, based on 2 reviews by employees on AmbitionBox.
Firstsource Solutions is known for Company culture which is rated at the top and given a rating of 5.0. However, Job Security is rated the lowest at 4.0 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 4.0 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 5.0 at Firstsource Solutions by 2 employees. While job security is rated 4.0 and work-life balance is rated 4.0 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.