Dreamport Management Difc Customer Success, Service & Operations Department Reviews

Employer’s Response

Hello! Thank you for sharing your thoughts with us. We appreciate your feedback and want to make sure we address all your concerns: 1. Regarding payment, it's important to understand that the position we offer operates on a performance-based commission model without a base or fixed salary. Your earnings are directly tied to your performance and the quality of service you provide. While we are deeply committed to supporting our team members and providing resources to help maximize profits, the results ultimately depend on individual performance. 2. During the initial months, a minimum dedication of 35 hours is required for training, coaching, and workflow management, ensuring you are fully equipped with the skills needed to excel in the role. 3. Our pricing strategy includes both private and published contracts, offering competitive rates and commission opportunities for everyone involved. 4. Inbound call handling is introduced gradually, giving our agents the chance to handle new requests and sales from the queue with confidence and readiness. 5. We highly appreciate our team's sales efforts. It's important to note that we do not reject sales if additional products are not sold. Bonuses and commissions are based on the sales made – if you sell extra products, you'll certainly earn extra commission. We hope this helps clarify matters. Please feel free to reach out if you have any further questions.