Diligent Customer Support Specialist Reviews

Likes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Work-life balance is a plus

Dislikes

Yearly Hike is not up to the mark

Likes

Nothing much

Dislikes

The company is lacking technical leadership at C - level. CTO brings some adhoc strategies every now and then which is becoming major failure and the company is not learning from those failures. Couple of years back, leadership brought new vendor for product development which turned out to be major disaster. People are clueless on how this vendor is selected and what quality aspects are considered. There is another initiative brought up called - Diligent One platform - which is also not a success even though teams has burned out to meet the targets. Salary hikes are pretty average, no initiatives to focus on people development, everyone is running behind some target which is set by leadership teams. Its time to change the culture, the leadership team and the strategy. If not, its going to be a disaster....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good salary, company events

Dislikes

Worst company and Indian management team Does not care about female employees and their safety HR does not care about employees and their well-being Denied WFH when immediate family is hospitalized and went through medical operations

Likes

Work culture, team bonding

Dislikes

Salary increment is not that good. Hike is very less.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Amazing company with good career growth opportunities. If you are passionate and love what you do, this is the place for you

Dislikes

None

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Diligent consistently stays ahead of the curve by embracing new technologies and innovative solutions. Big projects like Lift & Shift (Migrating all products to AWS), Inclusion of AI and One Diligent platform are few examples. The work culture at Diligent is incredibly supportive and inclusive. The management genuinely cares about employee well-being, offering a range of benefits including flexible work hours, food, remote work options, and comprehensive health plans. Diligent offers competitive salaries....Read More

Dislikes

Some of the departments are newly formed/recruited and may take some more time to work effectively.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

There are lot of opportunities to work on new tech stack. Ideas from the team members are heard. Work culture is generally good in terms of work life balance, facilities, people around. Appraisals and promotions are fair. There is a lot of focus on learning alongside the work. This enables individuals to groom and feel confident about working with variety of work.

Dislikes

Few areas of improvement include proper planning on the roadmap.

Work Details

Work policy: 50 % attendance for a month.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Worst company worst management no job security please dont join

Dislikes

Everything dont join worst

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

I had interviews with Diligent. Interviewers are just terrible, they just memorise a single approach and expect the candidate to tell only that approach, not open to new ideas/approaches for solving a problem even if it's more optimised. Honestly this was the worst interview I ever had till date.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.