Concentrix Corporation CRM/Customer Service Manager Reviews

Likes

If you are a good resource they would defend you all the time and you have the job security.

Dislikes

The job security is of no use as they don't care about you till you put your papers, yearly appraisals of 2,3,4 or max. 5% that can't even beat inflation, along with the favouritism that you get to see will make you leave for sure.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The organisation is only focusing on Cost with a eye to cut cost at any level with no focus of employees welfare

Dislikes

Cost Cutting , Forced Weekend working and always looking for replacing resources with a low cost resource. For CNX US, CNX India is a back office and it should only be used for saving cost of cost increases remove the resources and make the remaining resources do the additional tasks

Work Details

Work related travel: This is a desk job.

Likes

I used to like the work in the Wheelz Process which was in the Cnx and there was cleaned the floor. My TL was also good as a nature wise. That's why I did love the cnx.

Dislikes

I used to dislike the environment of the Wheelz Process in the Cnx because of the most mischievous Agents and some SMEs'. They were ruining. They SMEs' don't know hοw to handle the team, how to work as a team, there are discrimination is the most popular thing in the same process. And salary package was not good according to work there was so much pressure now. They were not aware for agents health issue. Computer's equipments were not working properly and even they didn't correct them....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Earlier it was fantastic, We were manage to work load accordingly, later they made one person as a team leader and then the environment became toxic, he use to give multiple task at a time with time frame and it’s a obvious thing that we can’t meet the expectations and then he use to started our misses to the entire team. All he hadpersonal grudges and that’s how he made me to resign from my post....Read More

Dislikes

Nothing specific

Work Details

Work policy: Few of them got the chance for work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good ambience in office Generally managers and supervisors appear to be supportive and caring Show off

Dislikes

Poor behaviour of Managers and supervisors actually. No work life balance. they can call you to office anytime. poor salary : they collect around 10 times for a resource from client and pays only 10% cannot take breaks on your own . Cannot take leaves and it also gets approved even if you plan months in advance. if you fall ill in the office they will not let you go to hospital or to the doctor unless your shift is over. If you raise complaint against any senior you will be barred for promotions etc. Office cabs take atleast 1 hour to depart after the shift....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Some managers are helping.

Dislikes

Currently, I am working in this company in the MMT process. During my training, Aniruddha Dana was our trainer. He used to humiliate everyone, use abusive language, and was a very poor trainer. Because of his behavior, neither my team members nor I were able to understand anything. After we complained, the trainer was replaced, but only for one week, and then we were moved to OJT (On-the-Job Training). My mental health is deteriorating day by day. The work environment is very toxic, and people are not helpful at all....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Leaves policies good never hold employees salary . Very low Pressure

Dislikes

My biggest mistake to give my golden period they don't deserve stable employees because after 10 yrs salary increment is too low as compared to other organisations, IJP only valid for those have skills to buttering gossips with senior, those employees keep happy to senior from anyway except work, Don't stay a long time without permotion always make short time goal with this company, If you are tenure then no one recognised you , now you are a machine only for them ....Read More

Likes

- Supportive peers and managers( if you are in the right team) - Good option for those who are looking to start their career in the Corporate. - Job Security and Stability - Exposure to knowledge and skills

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.