Bhanzu Customer Success, Service & Operations Department Reviews

Likes

There is nothing to like about the company.

Dislikes

This is really not a company to work with. They show you starbursts in the beginning, right after training things change. They will provide chum change in exchange for a salary if you fail your OJT. This is not conveyed by the HR in the beginning. They have no procedures for anything re garding with the HR. No support from the training team. No support from the quality team. There are no audits or further support that can be provided for the improvement of advisors. Everything is very fake. No work life balance. They make you work for 12hrs to 14hrs straight for weeks without providing any weekly offs. They don’t even let you take breaks during working hours. Only meetings in morning shifts, day ends without any positive conversations. Micromanagement is pathetic. No support from managers, TL’s are more like jailers who only can see through numbers. They ask to avoid any funerals but to work on the same day. TL’s are not supportive at all. Not qualified for a role of an advisor. No work strategies. TL’s are gender biased. This is the worst company to work with....Read More

Work Details

Work policy: Nothing

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The salary part get salary on time

Dislikes

work culture, work life balance

Likes

nil

Dislikes

No job security Horrible politics No proper guidance managers are full of ego have no respect for junior employees or subordinates No proper servicing to their own clients as well No regards to female employees comfort or even safety They practice forceful resignation because they dont want to pay any severance, hence keep extending the probation period, due to poor enviornment and chances to shut down they keep hiring people with lower level of experience, inorder to save money they compromise on quality</mark>. HR is least bothered to control the havocs they will infact put you in layoff que if you try raise your voice. Would not recommend it to anyone. Its a duped case...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like people are all fake

Dislikes

Toxic environment , salary deduction as per their will, and torture people, favouritism, a lot work load distribution to someone who is good at work. Recession. Chamchagiri

Likes

Felixible hours

Dislikes

6 days working No promotion no hike ,to much work load

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The curriculum is quite uniquely designed.

Dislikes

That they have kept trainers on contractual basis. Their maximum trainers are female yet there is no provision for maternity leave. The salary disbursal was on time in the initial two months after which it was always late. Trainers are not allowed to be strict however it sometimes becom es necessary to be strict as not all the students can be handled in same way....Read More

Likes

The only thing that can be liked in this organization (at least for this role) is the salary and the content.

Dislikes

Here, I'll give a detailed explanation so that one can make the right choice. The above reviews that you see are not completely true. Following are the reasons why one must not join Bhanzu (or even if you join for the sake of money, you must keep searching for other opportunities as your job is not secure here): 1. Dominating Manager and her puppet Senior Quality Associate: The current manager (as of 20/07/2023) is rude, dominating, and has no ears for the opinions/demands of the other Quality Associates. Similarly, the Senior QA is just another puppet who is too much scared that she highlights everything to her management, even the stuff that is not necessary to be highlighted. They hear the opinion of the QAs just for formality and do not take an effort to understand the ground-level situation. 2. Stupid ways to calculate efficiency: The way your efficiency is calculated is too stupid. Understand with this example - Imagine you were asked to complete 100 articles in a day, you try your level best but are able to do only 80 in a day. Now, when asked, you provide the genuine reasons and difficulties you face while working. Even after multiple tries, all you are able to do is 80 pieces each day. But the senior level manager is not convinced. The senior-level manager gives you the following logic: To make a single article, 5.5 mins are required. By that concept, in 9hrs, 100 pieces must be able to do 100 articles. No consideration of fatigue, mental tiredness, and no allowance in the timing is provided. Similar is the way the efficiency of the work is calculated here. 3. Females are difficult to deal with: Most employees here are female. To convince them or to explain them is very difficult. Brains need to be kept away while you talk to these employees. Not all female employees are the same here, but yes, most of them are really hard to deal with. 4. Job security is a myth: Even if you have a job, you'll still fear losing it anytime. Very difficult to have mental peace here. A threatening environment is constant. 5. Your opinion does not matter: You are a mere employee who is expected to do the given task and not cross-question. If you do so, you are a threat to the organization. Keep shush! Guys, trust me, all the above information is 100% true. I am not faking/exaggerating it. But the call is yours. Be careful while joining and make sure you keep searching for the job simultaneously even if you join Bhanzu. Thanks!...Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

manager are good and understanding

Dislikes

poor package no incentives ,a lot of work, 6 days working weekend no off

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing Guys don’t go for their fake reviews and also if you will notice many of the 5 star ratings are of same date or close to each other . This is the worst company to work for. Worst people nd worst management. I worked with them for 1.6 years trust me guys they are so fake they clearly cheat you while paying salary , they are frauds and they make fake promises to the parents and as teachers you face all the backlash. I would suggest please don’t join these frauds....Read More

Dislikes

Everything

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.