Automatic Data Processing (ADP) Senior Customer Care Representative Reviews

Likes

Company was very excellent and the atmosphere also very good and ADP is a very good company. I can say, and I have very good memories in ADP. I like very much. I want to come back and I want to work in ADP once Again

Dislikes

Some managers are giving Partiality to some member and They are playing corporate politics with employees. It’s sometimes it’s not good.

Likes

Company is a global giant, it has a good brand. ADP has a good leadership for a service driven company.

Dislikes

-The growth is too slow, the hikes are usually very low no matter how profitable the company is. -There is no pay parity, you can be paid anything they like..there are no slaray slabs/bands for people working at same level -ADP in India is a very below average pay masters -HR team is almost non existant.. they have no touch points or backbone to address employee -there are 0 perks.. literally 0 perks to work here. No reward, recognition..bonuses are paid low..they treat you like a typical lala company in terms of pay.. single digits hike no matter how low your salary is.....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good culture, good team members

Dislikes

No Growth - Management does not give chance to new comers for promotion, two managers with experience of 15 years in company keep people down intentionally and play favourites.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Toxic management is supported, poor cafeteria food & hygiene, no promotions for hard working people (only bootlickers), bad pay hikes to good people, too much internal politics and learning opportunities are less in some teams who deny change of verticals. You will be asked to work OT without the payment and even on weekends

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

There is work life balance and the team i was working with was a good one.

Dislikes

The appraisals and bonuses are way too less and there is no such impact about it.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It’s a great place to work. You will create a comfort zone with this company. The leave benefits and health allowances are best. You will not feel like you are working but it feels like a part of your life. You will definitely enjoy working with ADP.

Dislikes

There will be frequent management and leadership changes. Due to which employees has to start performing again and has to prove themselves to the new leader. By the team there is an opportunity created for the employees again a chnage in leadership will happen.

Likes

It's just a good company with a decent package for a fresher , initially it's good but the year end it would be too hectic and unavoidable.

Dislikes

The work life balance is bad , there is no bonuses unlike other companies, there is no additional perks like sodexo coupons , there no Diwali,new year gifts

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only work life balance to some extent

Dislikes

Worst company in terms of salary. Stay here for 10 years, butter managers and you will survive even if you have zero knowledge. They will take people from Customer Service background in core HR team who have zero knowledge. Worst management who don’t know what’s happening in the company and will take random decisions to spoil your career. If you a hard-worker and want to grow this is the worst company for you....Read More

Likes

Fell very proud to say I work ADP, it’s an employee centric company. Working with ADP is government job safe and secured. I have learned new things and gained more knowledge.

Dislikes

All good with ADP.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

- Good company for freshers - Joining bonus and relocation bonus paid when asked - Free Transport with Routematic app - Medical insurance tie up with FHPL, United India Insurance. Either parents/In-laws are covered under policy with free of cost (Company paid) - Free health check up only for 35 age group and above. Covered spouse if35 age group - Free food alternative Monday and Friday - Team lunch according to budject. Most probably half yearly once - Bonus is paid only if company reached highest profits - Shift allowance is paid according to shifts - Internet expense is refundable upto 1000 per month - You will be paid Rs.500 for your Birthday - You and your spouse offered for lunch/dinner in a restaurent on your marriage day...Read More

Dislikes

- ADP uses worst webex for client calls. No way of using teams app. - Outside experienced persons joining ADP can't survive long run. Because middle managers more than 10 plus years will feel and behave like business owners and trample others. - Pathetic leadership especially middle management. If they don't like you then you are targetted though you perform good. They will make you to leave the company by yourself. You will face such a mental harrasement. - Worst free food - Medical insurance reimbursement is not digitized. You have to courier all your original documents. - Variable pay is not even paid 50% as shown in offer - Hikes are less than 2% sometimes no hikes - During go-lives you have to extend and support 15 to 16 hours - Worst Casual leaves. You will be entitled with 12 CL's and can be used continuously for 2 days and not more than that. If falls on Monday/Friday then only one day...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Dislikes

Work-Life Balance: Some employees feel that workloads can be high during peak periods, leading to stress and longer hours. Bureaucracy: As a large corporation, ADP has layers of processes and approvals, which can sometimes slow down decision-making and innovation. Limited Growth Opportunities: Depending on the role and location, some employees report challenges in career progression or internal mobility. Pace of Change: ADP is a well-established company, and while it strives to innovate, the pace of adopting new technologies or processes can feel slower compared to startups. Compensation: Some employees believe their pay or bonuses are not as competitive compared to similar roles in other companies. Training and Support: A few employees have mentioned that onboarding or training programs could be more comprehensive to help new hires adapt quickly....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great support from Managers. Gets good work.

Dislikes

Some of the times, work pressure is very high. At times, you may expect to work on other extra tasks which you don't even have idea on it.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Management is wrost there is no job security for tenured associate I am the live example they target and make tenured associate to put down the papers

Dislikes

Management is wrost there is no job security for tenured associate I am the live example they target tenure associate and make tenured associate to put down the papers

Likes

Salary and bonus

Dislikes

Operations don’t want you to grow or leave a process for an IJP if they need you for their process. I have worked here for almost 8 years now and they do say they are women centric but opportunities are only for men as they can contribute more time even a women is doing the same. Also they make sure your package is so high and no one in the market can hire you and you will be stuck with Adp

Likes

Nothing to like in this place.

Dislikes

*This place is filled with stereotypes who are narrow minded. *Especially Retirement Services process, they don't allow people to grow and filled with toxic politics. *They suck your blood with work but pay you peanuts. *They don't have transperancy and whatever you hear about them on social media is just a hype but the reality is something different. *You have long timers alone in this company as fresh talent or external talent is not given an opportunity to innovate or implement theirs ideas. *They don't value talent when you're in the company and even after leaving, when you come back and apply. Such is the place, stay away....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

1. Takes initiative for Employee engagement activities. 2. Provides cab facilities.

Dislikes

1. There is no work-life balance. 2. Doesn't know how to treat subordinates professionally. 3. No training & development is given at all to the newly hired employees. 4. HRBP doesn't take any action inspite of raising so many complaints raised by multiple employees for the same reporting manager. 5. Talks to their subordinates in a very ugly way.

Work Details

Work policy: 60% in office.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.