American Express Support Team Lead Reviews

Likes

Salary was very good

Dislikes

Terrible Rating and appraisal system. Also their designations are so limited that most people keep waiting for a promotion for years. (Unless of course you've buttered up your reporting manager)

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

The open culture at amex is really good. You get opportunities to interact with senior VPs one-o-one. Learning and Development programs for colleagues gives immense opportunities to learn and grow. Colleague Care is one of their top most priority.

Dislikes

Being on a technology or engineering role, you might feel left behind. Product team is the face of the team. It has an upper hand on managing resourcing and talent.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Culture and WL balance.

Dislikes

A bit of politics, which is less compared to any other companies but if I have to point out any dislikes them this is it.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Toxic work culture No work life balance No job security

Likes

I like company policies.

Dislikes

It completely depends on team, but do not expect recognition for your work.

Likes

Work culture, support, tech

Dislikes

None

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

All good here thank you

Dislikes

All good here thank you

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work culture, Care from Amex and the Brand

Dislikes

Slow promotion, In Amex you get promotion basis on personal relationship more rather than on Merit

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amex is everything one could ever ask for.

Dislikes

Amex doens't invest in cross functional training of people. Especially the people from operations are confined to a fixed repetitive job.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .

Dislikes

The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity

Likes

Work Culture, the cafeteria, more avenues to learn n work on projects with other departments

Dislikes

Internal promotions take a long time. Pay increments are slow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.

Dislikes

Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good policies as compared with other companies

Dislikes

Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Mostly, we work on cutting edge technology

Dislikes

I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.

Likes

The company care about its employees a lot and support them on every stage of their lives to take necessary decisions

Dislikes

I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Large enterprise hence culture is good and provide job security

Dislikes

Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.