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American Express

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based on 3.1k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

About
Reviews
3.1k
Salaries
21.2k
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361
Jobs
185
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American Express Lead Customer Care Professional Reviews

Updated 9 Mar, 2025

Overall Rating

3.0/5

based on 11 reviews

Rating distribution

5

8 (72.7%)

4

1 (9.1%)

3

0 (0%)

2

0 (0%)

1

2 (18.2%)

Category Ratings

4.4

Job security

4.2

Salary

3.3

Promotions

3.2

Company culture

2.9

Work-life balance

2.9

Skill development

2.9

Work satisfaction

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

56% employees reported

Flexible timing

56% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

2.7

Rated by Women

4 reviews

3.3

Rated by Men

7 reviews

American Express is rated 3.0 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction w ... Read more

American Express is rated 3.0 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Lead Customer Care Professional in Noida

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Mar 2025

Likes

Nothing.

Job security - Excellent

Dislikes

Promotions are partial. No work life. No capacity planning. All the pressure on the employees.

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Full Time

·

Operations, Maintenance & Support Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

3.0

Job security

4.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 24 Dec 2023

Likes

American express company is good however some departments are really pathetic

Salary - Excellent
Promotions - Good

Dislikes

some departments are really pathetic

Skill development - Bad
Work satisfaction - Bad
Work-life balance - Bad

What people are saying about American Express

View All

a senior software engineer

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contacting the HR but can’t get a response from them as of now. Its been a week since the last interview round. Any help?

Got a question about American Express?

Ask anonymously on communities.

Lead Customer Care Professional in Gurgaon / Gurugram

BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

It feels like you are part something so much bigger than just a name.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

It’s ok

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 07 Apr 2022

Likes

Salary and job security

Salary - Good
Skill development - Good
Job security - Good
Company culture - Good

Dislikes

No work-life balance. Also, the leadership is not very supportive.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Bangalore / Bengaluru

Team Leadership Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 May 2022

Likes

Awesome management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Awesome

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Chat Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 Apr 2021

Likes

Comfortable and friendly environment, focusing on customer satisfaction and backing up their employees even in very tough times.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

There is nothing specific about dislinking but due to few leaders experience turns to worse that should not be the case.

Work Details

The job is quite interesting! I struggled a bit in the beginning because it was new to me. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the different markets.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Apr 2021

Likes

excellent work culture, Best pay master in terms of compnesation and benfits, employee centric , extraordinary infrastructure

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing at all

Work Details

operations

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about American Express.

Lead Customer Care Professional in Gurgaon / Gurugram

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2019

Likes

Everything!!

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Lead Customer Care Professional in Amex Campus,Sector 43, Golf Course Road, Gurgaon

Customer Service Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Mar 2022

Likes

Nothing like it...Had a great time working in Amex

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Awesome

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Feb 2019

Likes

work atmosphere, discipline, integrity, pay structure, respect for people, values at work,

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

none

Work Details

great

Work days: Monday to Friday (Strict Timings)

Lead Customer Care Professional in Gurgaon / Gurugram

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2024

Likes

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

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More about working at American Express

#4 Best Large Company - 2022

#1 Best Large Financial Services Company - 2022

#18 Best Large Company - 2021

HQ - New York City,New York, United States
Financial Services
10k-50k Employees (India)
Retail

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American Express Lead Customer Care Professional Reviews by Locations

American Express Lead Customer Care Professional Gurgaon / Gurugram Reviews

American Express Reviews by Designations

American Express Business Analyst Reviews
American Express Senior Analyst Reviews
American Express Business Development Executive Reviews
American Express Analyst Reviews
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American Express Assistant Manager Reviews
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American Express Senior Lead Analyst Reviews
American Express Assistant Relationship Manager Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 56% of e...mployees reported the working days at American Express as Rotational Shift. 56% employees reported the work timings at American Express as Flexible timing. Read more

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American Express Reviews >
American Express Lead Customer Care Professional Reviews

American Express Lead Customer Care Professional Salary

based on 44 salaries

₹5.6 L/yr - ₹12 L/yr

10% more than the average Lead Customer Care Professional Salary in India

View more details

Employee Benefits for American Express Lead Customer Care Professional

Office cab/shuttle

3 total responses

Health insurance

3 total responses

Office gym

2 total responses

Child care facility

1 total response

+3 more benefits

Compare American Express with

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