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WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

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American Express Lead Customer Care Professional Gurgaon / Gurugram Reviews

based on 8 reviews

Updated 3 Mar, 2024

Overall Rating

3.8/5

How AmbitionBox ratings work?

Category Ratings

4.8

Salary & Benefits

4.5

Promotions/Appraisal

4.3

Company culture

4.0

Job Security

3.8

Skill development

3.7

Work-Life balance

3.7

Work Satisfaction

8 reviews found

Sort by: Popular

Lead Customer Care Professional in Gurgaon / Gurugram

Full Time

Operations, Maintenance & Support Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 24 Dec 2023

Likes

American express company is good however some departments are really pathetic

Dislikes

some departments are really pathetic

Lead Customer Care Professional in Gurgaon / Gurugram

BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 May 2022

Likes

It feels like you are part something so much bigger than just a name.

Dislikes

Work Details

It’s ok

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about American Express

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Lead Customer Care Professional in Gurgaon / Gurugram

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 07 Apr 2022

Likes

Salary and job security

Dislikes

No work-life balance. Also, the leadership is not very supportive.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Chat Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 17 Apr 2021

Likes

Comfortable and friendly environment, focusing on customer satisfaction and backing up their employees even in very tough times.

Dislikes

There is nothing specific about dislinking but due to few leaders experience turns to worse that should not be the case.

Work Details

The job is quite interesting! I struggled a bit in the beginning because it was new to me. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the different markets.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Apr 2021

Likes

excellent work culture, Best pay master in terms of compnesation and benfits, employee centric , extraordinary infrastructure

Dislikes

nothing at all

Work Details

operations

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 Mar 2019

Likes

Everything!!

Dislikes

Nothing.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Lead Customer Care Professional in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Feb 2019

Likes

work atmosphere, discipline, integrity, pay structure, respect for people, values at work,

Dislikes

none

Work Details

great

Work days: Monday to Friday (Strict Timings)

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Lead Customer Care Professional in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 03 Mar 2024

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American Express Gurgaon / Gurugram Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 50% of em...Read more