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American Express Customer Success, Service & Operations Department Reviews

Updated 7 Mar, 2025
Overall Rating
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4.1/5
based on 564 reviews

Rating distribution

Category Ratings

4.2

Salary

3.9

Company culture

3.9

Work-life balance

3.8

Job security

3.8

Skill development

3.8

Work satisfaction

3.6

Promotions

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

Hybrid

82% employees reported

Monday to Friday

Monday to Friday

54% employees reported

Flexible timing

Flexible timing

59% employees reported

No travel

No travel

80% employees reported

Gender based rating

4.3
female

Rated by Women

201 reviews

3.9
male

Rated by Men

342 reviews

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Top Mentions in American Express Customer Success, Service & Operations Department Reviews
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564 reviews found

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Top American Express Interview Questions

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Q3. What would happen to AMEX's income if petrol and diesel prices decrease?
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Read American Express Reviews based on designations

3.9
 Business Analyst

 (90)

4.2
 Analyst

 (79)

4.2
 Senior Analyst

 (74)

3.9
 Assistant Manager

 (59)

4.5
 Lead Analyst

 (54)

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People also ask about American Express's Customer Success, Service & Operations Department

Is American Express's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 564 employee reviews, it's clear that most employees have a positive experience working at American Express's Customer Success, Service & Operations Department. Salary holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.6. Read reviews about salary and career growth on AmbitionBox.
Does American Express's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, American Express's Customer Success, Service & Operations Department employees rate their salary and benefits at 4.2 out of 5, based on 564 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that American Express's Customer Success, Service & Operations Department is generally seen as a place that values and rewards its workforce fairly. You can know more about American Express's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at American Express's Customer Success, Service & Operations Department, click here .
How is the work culture at American Express's Customer Success, Service & Operations Department?
Work culture at American Express's Customer Success, Service & Operations Department is rated 3.9 out of 5 by 564 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at American Express's Customer Success, Service & Operations Department, click here .
How is the job security at American Express's Customer Success, Service & Operations Department?
Based on 564 reviews on AmbitionBox, American Express's Customer Success, Service & Operations Department employees rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at American Express's Customer Success, Service & Operations Department. To read reviews about job security at American Express's Customer Success, Service & Operations Department, click here .
Is work from home available at American Express's Customer Success, Service & Operations Department?
According to AmbitionBox, 12% of American Express's Customer Success, Service & Operations Department employees work from home permanently, 6% work from the office, and 82% follow a hybrid model, based on 68 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.
How do I get a job at American Express's Customer Success, Service & Operations Department?
To get a job at American Express's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top American Express interview questions and practice your responses to prepare thoroughly.

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