American Express Senior Customer Care Professional salaries in India

Likes

just the pay as the pay is terrible in BPO so AMEX is paying okay in terrible

Dislikes

everything, training is for namesake only. they would put you on calls for full shifts just out of training. Trainers are lazy, coaches are cheap, managers are bully. They tricked me saying I can come back after 3 months as I requested an extension for WFH but when I reappeared for getting hired I was informed I am not eligible. And I found myself jobless due to the trickery of AMEX management.

Likes

Salary on time and on 25th of every month, good incentives structure

Dislikes

No work life balance in sales, you get tortured on weekends also plus the growth stops once you rch a level of SRM. Rest things were fine.

Likes

Salary benefits, employee benefits, free cab, Free food, snacks. Tech team is awesome. Employees are friendly at first.

Dislikes

1.Managers are centric. In the name of support or help, just words. They get personal in the name of collaboration and 'blue box' values. 2.Professionalism is getting outdoors. Work is getting managed on personal calls. Long discussions on mobile because the manager has other priorities or may be time crunch. 3. Fake BRAND image when comes to culture and values. 4.Company is providing benefits but to leverage them the leader is not supporting. For my earned leaves, getting approval is not easy. 5.Employees staying here for 5-10-15 yrs. So they think they are the boss (fake swag). They can treat anyone with disrespect or say anything comes to their mind on calls or in person in the name of collaboration. 6. Politics is real here. Presentation of your work is more important here than work itself. Fake swag I told you. Never going to join this organization and recommend to anyone. Other teams/departments also has similar kind of opinion about their managers, and the culture. (Instances from cyber city gurgaon office building #5)

Likes

Salary is good in comparison to other companies

Dislikes

Management works with political mindset, they would always try to make people work as much as possible. They have an L rating in place which would demand you to work extra than your assigned works.

Likes

Work from Home as of now, Salary above average.

Dislikes

Less hardly any Opportunities, No growth at all absolute 0 growth that is what I do not like about Amex, I don't like 24*7 shift either, absolute night shifts are worst.