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American Express

Compare

4.2

based on 3.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

Filter reviews by

American Express Senior Customer Care Professional Reviews

Updated 19 Dec, 2024

Overall Rating

3.5/5

based on 15 reviews

Rating distribution

11 (73.3%)

2 (13.3%)

0 (0%)

2 (13.3%)

Category Ratings

4.2

Salary

3.6

Work-life balance

3.5

Company culture

3.5

Work satisfaction

3.3

Job security

3.3

Skill development

3.2

Promotions

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

64% employees reported

No travel

91% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

5 reviews

2.7

Rated by Men

10 reviews

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Top Mentions in American Express Senior Customer Care Professional Reviews

15 reviews found

Sort by: Popular

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Sep 2024

Likes

just the pay as the pay is terrible in BPO so AMEX is paying okay in terrible

Dislikes

everything, training is for namesake only. they would put you on calls for full shifts just out of training. Trainers are lazy, coaches are cheap, managers are bully. They tricked me saying I can come back after 3 months as I requested an extension for WFH but when I reappeared for getting hired I was informed I am not eligible. And I found myself jobless due to the trickery of AMEX management.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Care Professional in New Delhi

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Apr 2024

Likes

I loved everything about that place. It's a great organization to work with.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing at all

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about American Express

View All

a senior software engineer

1w (edited)

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contacting the HR but can’t get a response from them as of now. Its been a week since the last interview round. Any help?

Got a question about American Express?

Ask anonymously on communities.

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 18 Oct 2023

Likes

Culture is good.

Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

The thing i dislike is, people who are working at same level doing same work should have some sort of equal pay. Parity pay should be there. Its really demotivating that one is getting double salary thn yours, having less experience than you and also their performance is below you. Still they got 2-3 increments in a year but you get nothing.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Jan 2024

Likes

Money Benefits Brand name Tools

Salary - Excellent

Dislikes

It should be called Indian Express due to the biased culture and pathetic job environment. Yes, undoubtedly the money is good however the rest is a nightmare. Rather than talent, being biased is appreciated at all levels

Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 14 May 2023

Likes

The opportunities that we get, help from all the seniors.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Care Professional in New Delhi

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Feb 2023

Likes

Great culture. Leadership always making effort in exceeding goals.

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow growth.

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Trading, Asset & Wealth Management Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Oct 2021

Likes

Its culture and employee eccentricity. Leadership and paying good

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only only thing odd shift hours but that's fine. I am gladly working

Work Details

Great leadership and good approach. Little work pressure to maintain a brand at job

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about American Express.

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Sep 2020

Likes

Security

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow growth

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Care Professional in Gurgaon / Gurugram

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Jun 2023

Likes

I like the friendly environment and their professional approach towards work.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Appraisal was not good at the time when I used to work there, though I am not aware about the current scenario.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Care Professional in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2024

Likes

Loved the work culture and completely employee friendly

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Sometimes workload is more rest everything is good...if planning is done in a right way that will be solved

Senior Customer Care Professional in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2020

Likes

Job security is the plus point here in covid times

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Care Professional

Full Time

CEN Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Aug 2019

Likes

The best tk work for and the management is really supportive and you can walk up to them regarding any issue and you're heard as well as taken care of also that it us resolved right away. I'm head over heels in love with American Express......

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

ANZ market and I'm in a chat process

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Care Professional in Gurgaon / Gurugram

CEN Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Feb 2018

Likes

It's a great place to work.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The shift management was not so good.

Work Details

It was in Live chat.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Care Professional in Gurgaon / Gurugram

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2019

Likes

Trainings that enhanced my skills and broadened my thoughts and lifestyle too. Amex has given me a lot. Great company to work with.

Salary - Excellent
Skill development - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Internal politics.

Job security - Poor

Work Details

Hectic as well as exciting...

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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American Express Senior Customer Care Professional Reviews by Locations

American Express Senior Customer Care Professional Gurgaon / Gurugram Reviews

American Express Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. 80% of e...Read more