Senior Associate-Digital Product Management

How will you make an impact in this role

We are seeking a Product Owner to be a part of this important evolution of the next-generation Risk Management and analytics products. Specifically, this person will work on the Smart Monitoring platform which aims to automate risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology . The Product Owner will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the GRC organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

As Product Owner, you will apply your expertise and data to understand business needs to help develop and build KPIs, KRIs and KCIs to monitor risk across functions and processes in Amex. You will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders. You have an understanding of agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation. You have an aptitude for risk management techniques and affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Responsibilities include:

• Develop and drive product roadmap and define timelines for future features and capabilities
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size
• Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution
• Identify use cases, define business processes, and craft end-to-end user flows.
• Breakdown complex business requirements into actionable product features and technology user stories
• Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set
• Conduct competitive assessments and develop product recommendations based on analysis
• Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans
• Support development of appropriate tracking and reporting to determine product performance

Minimum Qualifications

• Writing outstanding Product Requirements Documents, User Journeys, Wireframing, and Product analysis
• Excellent communication skills to set crystal clear stakeholder expectations on project outcomes & call out cross-functional dependencies, with the ability to work well with geographically dispersed and culturally diverse teams

• A strong bias for logical decision-making with facts & actions. Willingness to dot the i s and cross the t s to make the product successful
• Ability to formulate a clear point-of-view on hard and ambiguous problems, drive stakeholder alignment in conversations and execute on the same
• Ability to prioritize, multi-task varied aspects and get the ball rolling to meet set expectations

• Good to have Rally/JIRA/Confluence experience/Agile/Scrum methodology experience

Behavioral Skills/Capabilities: Enterprise Leadership Behaviors

Set the Agenda:

• Ability to apply thought leadership and come up with ideas
• Take complete perspective into picture while designing solutions
• Use market best practices to design solutions

Bring Others with You:

• Collaborate with multiple stakeholders and other scrum team to deliver on promise
• Learn from peers and leaders
• Coach and help peers

Do It the Right Way:

• Communicate Effectively
• Be candid and clear in communications
• Make Decisions Quickly & Effectively
• Live the company culture and values