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Customer Support Executive interview
Q1. Handling postpaid customer with high bill
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Q2. How to address customer if they talk rude
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Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers:
1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus
Position - manager
2. Infinite computer solutions - 30 lpa fixed
3. Deloitte - Still negotiating trying for 30-35 lpa
I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year.
Please let me know your insights.
Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
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People also ask about Alorica's Customer Success, Service & Operations Department
Is Alorica's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 533 employee reviews, it's clear that most employees have an average experience working at Alorica's Customer Success, Service & Operations Department. Salary & Benefits holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about salary & benefits and career growth on AmbitionBox.
Does Alorica's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Alorica's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.0 out of 5, based on 533 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Alorica's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Alorica's Customer Success, Service & Operations Department, click here.
How is the work culture at Alorica's Customer Success, Service & Operations Department?
Work culture at Alorica's Customer Success, Service & Operations Department is rated 2.8 out of 5 by 533 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Alorica's Customer Success, Service & Operations Department, click here.
How is the job security at Alorica's Customer Success, Service & Operations Department?
Based on 533 reviews on AmbitionBox, Alorica's Customer Success, Service & Operations Department employees rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Alorica's Customer Success, Service & Operations Department. To read reviews about job security at Alorica's Customer Success, Service & Operations Department, click here.
Is work from home available at Alorica's Customer Success, Service & Operations Department?
According to AmbitionBox, 8% of Alorica's Customer Success, Service & Operations Department employees work from home permanently, 73% work from the office, and 19% follow a hybrid model, based on 48 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Alorica's Customer Success, Service & Operations Department, click here.
How do I get a job at Alorica's Customer Success, Service & Operations Department?
To get a job at Alorica's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Alorica interview questions and practice your responses to prepare thoroughly.
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Work Policy at Alorica Customer Success, Service & Operations Department
i
Workplace policy may vary based on Department, Designation and
Location.
based on 48 reviews in last 6 months
Work from office
73%
Hybrid
19%
Other hybrid work policies
13%
2 days/week from office
4%
3 days/week from office
2%
Permanent work from home
8%
Join Alorica Making Lives Better… One Interaction at a Time!
Gender Based Ratings at Alorica Customer Success, Service & Operations Department
based on 308 reviews
Rated by 106
Women
Rated by 202
Men
Working Days at Alorica Customer Success, Service & Operations Department
based on 316 reviews
Rotational Shift
79%
Monday to Friday
19%
Monday to Saturday
1%
Other
1%
Work Timings at Alorica Customer Success, Service & Operations Department
based on 316 reviews
Flexible timing
Strict (5.30pm - 2.30am)
Strict (9am - 6pm)
50%
3%
3%
44% employees reported other strict timings
Shift Timings at Alorica Customer Success, Service & Operations Department
based on 316 reviews
Night shift
Day shift
51%
49%
Business Travel at Alorica Customer Success, Service & Operations Department
based on 316 reviews
No travel
61%
Within city
35%
International travel
2%
Within country
2%
|
Team Manager
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salaries
|  ₹4.2 L/yr - ₹8 L/yr |
|
Customer Support Executive
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| ₹2.1 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
74
salaries
| ₹2.4 L/yr - ₹4.5 L/yr |
|
Customer Service Associate
31
salaries
| ₹2.5 L/yr - ₹4 L/yr |
|
Senior Executive
25
salaries
| ₹3.1 L/yr - ₹4.4 L/yr |
Explore more salaries
Office cab/shuttle
10 total
responses
Free meal
2 total
responses
International/On-site exposure
1 total
response
Health insurance
4 total
responses
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