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Filter reviews by 31West Global Services Customer Service Associate Reviews
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2 reviews found
Customer Service Associate (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I joined last month 17th April The interview process HR and recruitment process were very easy and smooth. Even the recruiter was very polite and humble.
- Salary - Excellent
Dislikes
Here comes the after part of joining. The trainer was very very very rude, arrogant always insulting and dominating.He always letting me down. He never motivated or appreciated me. Whenever I ask any questions the reply was same use your own common sense 🤣or we are not here to teach you this and that, we are not here to monitor youand blah blah blah. That time I always have question if he is not here to teach us or guide us then why he is Traniner. Per day he just trains me 45/60 min that also in initial 2/3 days after that its all about self learning. Only very basic knowledge was shared by the trainer there was not deep knowledge shared there was no practical showing that how actual live process works. I kept this question in front of TL but sadly he also haven’t helped he said we will share the basic knowledge only. IF YOUR TRAINING IS ALL ABOUT BASIC KNOWLEDGE THEN HOW CAN ORGANIZATION IS EXCEPTING CANDIDATE SHOULD PERFORM ADVANCED TASKS IN INITIAL DAYS? I am so shocked that why the management or any Higher authorities are not looking at this parts like how the trainer is training how is his behavior to candidate. I also said this things to HR but HR asked who said 😂I told I observed she replied its it doesn’t matter your observation. If any other employee hasn’t complained it doesn’t means that they haven’t suffered from this. May be they were scared to lose the job. I am employee and I have right to keep my observation and feedbacks. Instead of looking on this matter I got this silly reply. Apart from this she said you haven’t lost your job because of him. This means seriously without proper training and without sharing deep knowledge about the process your excepting that candidate will perform well. I dont have management number hope they will see this feedback and look into this matter so as I suffer no any other candidate will suffer and lose his job. DON’T BLAME THE STUDENT IT’S ALWAYS BAD TEACHER....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Mumbai
Customer Service Department
Overall Rating
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Skill development
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Likes
very positive work environment that keeps you motivated to perform well. Moreover if you give your 100% at work ,your efforts are acknowledged and rewarded.
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Good place to work i Worked at 31West full time
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Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
I am working here since 2 years & I have referred so many friends also
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I haven’t found anything bad about in company working culture
Work Details
Work days: Monday to Friday (Flexible Timings)
Customer Support Associate in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Likes
Excellent company for US voice BPO job. High job security
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Didn't feel anything bad so far.
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Customer Care Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
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Skill development
Job security
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Likes
No work pressure, great team,no politics is the most important feature
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
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Skill development
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Likes
Excellent place to work.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
None
Work Details
Work days: Rotational Shift
Customer Care Executive (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
Job security
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Work-life balance
Likes
No doubt, the HR was kind and helpful.
Dislikes
Tons of points to dislike or hate this company. First of all, HRs do not mention the policy of the company while recruiting. An employee gets informed about A-Z on the very first day when TL asks you to read the guidelines. Secondly, let me tell me clearly that your privacy would be at stake because there is a clause in this company which tells that images will be captured by the bot or the system anytime. Additionally, no one should be sitting with the employee including the family members. It clearly indicates that a person who lives in a joint family should not join this company. After joining this, I got to know about all these. Although it did not sound good as anything related to my privacy could be happened but I compromised as it was permanently WFH. One day, I got an email at 7pm where it was mentioned that you have been terminated with immediate effect. It was a shocking news for me obviously. I immediately called the trainer as I was not aware of the reason. She told me after getting a confirmation that I was using a whatsapp in my laptop where I was having a word with my friends regarding jobs. Moreover, it has been captured that you have already been added in some job updates group. I was infuriated to know that how can a company track anyone personal data, how dare they???? Who has given them a right to track employee's personal data. It was just a normal training day. I have worked with MNCs as well but they were very professional unlike this so called 31 west. They claim that they provide international process but still they ask you to complete 8hrs 15 mins as login hrs. Break would be of 45 mins only. Moreover, they provide 1 day Week off. Very professional, pathetic....Read More
- Skill development - Poor
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive (working remotely)
Full Time
Customer Success Department
Overall Rating
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Skill development
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Likes
Their is nothing to like in this company.
Dislikes
First of all their is no trainer in this company to make you learn the process, they give a sme name Sushmita who is just a tenure agent, she worked for 3 years over here, she herself don't know how to train she will keep on demotivating you for each and every mistake, she will just keep on highlighting your mistakes to TL and keep on filling his ears and he will again and again come to you and keep you telling how he will throw you out of the job because you were not able reach his expectations and that so in initial 2 weeks you have to do 100 percent, you can't make mistakes if you do they will torture you without any practical training, the work environment is very toxic over there you can not grow their at all, I am having 5 years of experience and was very professional but the TL and sme were just so bad and they will keep on disrespecting you, the training environment is so toxic that no one will stay there if they have seen good work environment and this company will never have enough employees just because of Tl and Sme, I don't know why India and Indian company promotes such toxic people....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Customer Support Executive (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The interview was super easy.
Dislikes
1) They don't have a professional manner. 2) During the training period they mentioned that I could ask the silliest questions to the trainer but when I asked about the process or I didn't get that part, Instead of making me understand that particular part they behaved rude to me, their speech was Didn't I mentioned this to you before like this. 3) They have a pathetic working culture, they always take a random snapshot of you every 1, 2, 5, 7, or 10 minutes to ensure that you are working. Depending upon the picture your attendance will count whether it is LOP or it will under Deduction or its ok. 4) On the 6th day they asked me to leave because Team Leader thinks that the project is getting complicated whether I will be able to work or not they are not sure according to HR. HR had a word with Team Leader....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Likes
I'm happy. Working here since 2+ yrs.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
NA
- Salary - Good
- Skill development - Good
- Promotions - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
NA
- Job security - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Technical Support Engineer (working remotely)
Full Time
IT Support Department
Overall Rating
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Salary
Skill development
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Likes
worst company to work for, they offer WFH every hour they click 7-8 photos from laptop camera to check if employee is there in front of the system.no job security, waste of time to work here as it wont add anything for your career,
Dislikes
everything
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Other 31West Global Services Reviews
Technical Support Executive in Bangalore / Bengaluru
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
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Likes
What I like it only deserving people get a job here. In my pervious company if you are a favorite of the manager, you could do any nonsense and it was fine.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Everything is open here. No Favoritism.
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Representative in Bangalore / Bengaluru
Full Time
IT Support Department
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Skill development
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Likes
I'm working here since 9 months. I love it here. I have referred so many friends also.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
To be honest, there is nothing that I dislike here. Every one is very helpful and cooperative.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Telecaller in Bangalore / Bengaluru
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Technical Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
I am working in Tech support for US Clients. Great company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Business Associate in Bangalore / Bengaluru
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
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Skill development
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Likes
Working at 31west Global services has been a Phenomenal experience. The team's strong spirit of collaboration, visionary leadership, and dedication to customer service make it an exceptional space. The company focus on personal growth and work life balance add its appeal. proud to be a part of 31west family
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Executive in Bangalore / Bengaluru
Full Time
Operations Support Department
Overall Rating
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Skill development
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Likes
I just joined. Its been great. The trainer & TL is good, HR was good.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None.
Typing (working remotely)
Part Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
good i like this
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
like this good very good
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City, International Travel, Travel Within Country.
Auditor in Ambala (working remotely)
Intern
Administration Department
Overall Rating
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Skill development
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Company culture
Work-life balance
Likes
Great learning platform
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I dislikes nothing in this company
Executive (working remotely)
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
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Skill development
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Likes
Its so chill here. No internal politics, small team and very friendly
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Nothing
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Bpo Sales Executive (working remotely)
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
You are looking for a uS Voice BPO job, then apply here.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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31West Global Services Reviews by Designations
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AmbitionBox has 2 31West Global Services reviews submitted by 31West Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if 31West Global Services is the right company for you. ... Read more- Home >
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