Assistant Manager Services / Operations For Mumbai

Vatika Group is hiring for Assistant Manager Services / Operations for Mumbai (BKC)

Role :- Assistant Manager Services / Operations

Skills :- Client handling, Client coordination , Center management, Team Leading

Experience :- 4-8 Years

Salary :- 3-7 Lakhs (per annum)

Job Description for Asst Manager Services:-

Client servicing:
a. Manage VBC Clients from a servicing point of view and be a secondary contact for all clients being managed by executives.
b. Ensure client feedback forms are filled by clients and maintained.
c Maintain Client feedback book and ensure timely resolution of customer service issues through concerned operations executive.
d. Focus on improving customer service levels and ensure Zero client complaints.
e. Follow up with clients for renewals, extension of space requirement, agreements processing, to follow up with clients on outstanding payments/Collections.

Operations:
a. Overall In charge of the Centers operations.
b. Escalation Point for completes Vendor Management, Maintenance, Inventory, Housekeeping and Business Support Services and maintain process flow.
c. Ensure that set procedures are followed to improve productivity of the business center.
d. Co-ordinate multiple activities, analyze and resolve specific problems and cope with deadlines.
e. Analyze factors like occupancy levels, parking status, housekeeping, security, pantry, client complaints and any other service related issues within the timeline.
f. To ensure center maintenance / Ambience.
g. Follow up for Vendor cheques.
h. Coordinate with building management for safety, security, elevator maintenance.
i. Compiling of MIS via executives for accounting process.
k. Send Operations MIS on monthly basis to Gm Marketing.