Mall Operations Manager

Strong leadership and team management skills.

Manage housekeeping teams to ensure a clean and attractive mall environment.

• Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and faade cleaning across all the malls and common area in coordination with Centre Director
• Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly
• Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking, House-keeping etc.)
• Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
• Monitor the completion of leasing administration process by the retailer, provide with Occupants Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
• Identify potential agencies for House-keeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same.
• Defining the Service Standards for the Engineering, housekeeping, security agency in line with corporate standards and also develop the deployment plan with the teams.
• Drives the development and implementation of the maintenance strategy with the Chief Engineer across all the equipment / systems within the property; covering aspects of preventive and break-down maintenance, in order to provide a comfortable and secure environment for customers.
• Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place
• Maintain the Retailer Satisfaction, Retailer relationship, & Customer satisfaction

Preferred candidate profile

Good Communication skills.

Presentable.

Good Knowledge of Mall operations

confident

Perks and benefits

80 k to 95 K