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17 Vatika Hotels Jobs

Customer Care Executive (MG Road Gurgaon)

3-6 years

₹ 3 - 3.5L/yr

Gurgaon / Gurugram

1 vacancy

Customer Care Executive (MG Road Gurgaon)

Vatika Hotels

posted 6d ago

Job Description

Role & responsibilities


  • Thorough product/service knowledge is vital for handling queries confidently
  • Develop versatility to handle calls, chats, emails smoothly
  • Build rapport quickly through warm, personalized communication
  • Actively listen and probe customers to diagnose issues accurately
  • Meet urgent service issues promptly to build trust and loyalty
  • Follow-up on escalated problems until satisfactory resolution
  • Suggest process improvements to management to avoid repeat issues
  • Handle grievances with empathy, patience and cultural sensitivity
  • Maintain secure customer data records in CRM portals diligently


Preferred candidate profile


Good Communication Skills.

Good Listening skills



Perks and benefits


CTC - 30K TO 35K/Month




Employment Type: Full Time, Permanent

Read full job description

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What people at Vatika Hotels are saying

What Vatika Hotels employees are saying about work life

based on 88 employees
68%
39%
47%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vatika Hotels Benefits

Soft Skill Training
Job Training
Health Insurance
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

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