Customer Care Executive (MG Road Gurgaon)

Role & responsibilities

• Thorough product/service knowledge is vital for handling queries confidently
• Develop versatility to handle calls, chats, emails smoothly
• Build rapport quickly through warm, personalized communication
• Actively listen and probe customers to diagnose issues accurately
• Meet urgent service issues promptly to build trust and loyalty
• Follow-up on escalated problems until satisfactory resolution
• Suggest process improvements to management to avoid repeat issues
• Handle grievances with empathy, patience and cultural sensitivity
• Maintain secure customer data records in CRM portals diligently

Preferred candidate profile

Good Communication Skills.

Good Listening skills

Perks and benefits

CTC - 30K TO 35K/Month