Customer Support Executive || Outbound Voice Process || Thane- Mumbai

Roles and Responsibilities

• Handle customer queries via phone calls to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Meet daily targets set by the company for call handling, resolution rates, and quality standards.
  
• Collaborate with team members to achieve common goals and objectives.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 0-1 year of experience in BPO industry or related field (customer support).
  
• Excellent communication skills with ability to handle outbound voice process calls effectively.
  
• Strong problem-solving skills to resolve customer complaints efficiently.
  

Ability to work on rotational shifts including weekends and holidays as per business requirements.

Salary-

• Hsc Fresher- 14.8K (Inhand)
• Graduate Fresher-15 K( In-hand)
• Graduate with 1 Year of Experience- 16 K( In-Hand)

Rotational Shift and 1 Roational week off

Pickup and Drop from the Thane Station.

Interview Rounds-

• HR Round
• Ops Round
• Amcat Test

Office Location- Ashar IT Park, 2nd, 3rd & 5th & 7th, 10th Floor, Jayashree Baug, Road No- 16/Z

Wagle Industrial Estate, Thane, Maharashtra 400604

Contact Person- Saptom

Contact Number- 6296528827