Transaction Executive | Voice process

Role & responsibilities :

• Performing inbound calls from wire transfer customers and agents.
• Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred candidate profile :

• Educational Qualification : Any Graduate Work Experience :
• Minimum 6 months of experience in customer service in financial/banking voice process Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.

Working Model : 24*7 (work from Office)

Perks and benefits :

• Salary Range : Upto 4 LPA.
• Medicare Facility (free online consultation with Doc).
• Location : Noida Sector 135.
• Free pick up and drop facility will be provided within 35 Kms