Chat Process Executive

Role & responsibilities :

• Should be handling multiple chats 2-3 at the same time.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Contact Sudiksha@9266453700

Preferred candidate profile :

• Educational Qualification: Any management Graduate.
• Work Experience: Minimum 1 year of experience in customer service in financial /banking non voice process (International BPO Only).
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office).

Perks and benefits :

• Salary Range : Up to 3.45 LPA.
• Medicare Facility (free online consultation with Doc).
• Location : Noida Sector 135.
• Free pick up and drop facility will be provided within 35 Kms