Hiring For Banking Non-Voice Process (UK/US)

Work Location: Chennai (Siruseri)

Mode: Work From Office (Mon-Fri)

Skill: Non-Voice (BPO)

Shift: Yes

Domain: Banking (Pension / Insurance / Investments)

Education qualification Bachelors’ Degree – should have completed degree on or after 01/04/2021.

Work experience – Min 2 to 3 years in BPO BFSI sector.

Job Description:

Your day-to-day responsibilities include:

• Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
• Provide support on business processes, policies, and procedures.
• Develop an understanding of the customer and business requirements.
• Achieve predefined quality levels to meet and exceed customer SLAs.
• Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.
• Identify challenges to performance and support improvements to enhance the efficiency of your team.
• Keep accurate records of operations and log incidents.
• Interpret, analyse data related to customer requests and queries and act accordingly.

Skills we can’t do without:

• Good communication skills
• The ability to convey information simply and concisely.
• Previous experience working in Life and Pensions or Financial Services
• Good oral and written communication, which is accurate and compliant.
• Ability to work collaboratively and input ideas and suggestions into group activities.
• Good time management skills and is organised.
• Easily adapts to changing priorities.
• Ability to plan and work to tight timelines without compromising accuracy.
• Ability to influence colleagues and stakeholders tactfully.
• Has the Customer at the forefront of everything that they do and committed to building relationships.