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35 Transaction Banking Jobs
Senior Account Manager
3-5 years
Bangalore / Bengaluru
1 vacancy
Senior Account Manager
HSBC Group
posted 23hr ago
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Key skills for the job
Job Description
- To manage client queries and be responsible for retaining the HSBC wallet. One point SPOC for all GPS requirements for the managed portfolio.
- Alignment with the global model and business objectives of GPS
- Working with Client Service Team leader of all Client Service initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
- Contribute to the achievement of strategic direction given by Client Service Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
- Compliance with all applicable laws, regulations and Global Standards by the CS team;
- Contribute towards achievement of local/ regional/ global targets of CS.
- Support to the Team Leader GPS Client Services and Country Head of Client Services in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.
- Bachelor s degree in business, related field with work experience
- Excellent knowledge and experience in managing client under Transaction Banking.
- Front line customer handling experience preferred
- High commitment to service excellence and client relationship management
- Strong knowledge of back-end Operations process.
- A passion for serving clients and managing clients.
- Strong interpersonal, influencing and communication skills
- Strong relationship-building skills
- Overall 3-5 years of experience in transaction banking
- Experience of working in an International Global Banking environment
- Broad based knowledge of HSBC Group companies
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Employment Type: Full Time, Permanent
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