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3.9

based on 29.7k Reviews

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343 Teleperformance Jobs

Customer Service Representative

Teleperformance (TP)

 · 

3.9

 based on 29.7k Reviews

0-2 years

₹ 1 - 3.25L/yr

Mumbai Suburban, Goregaon

10 vacancies

Customer Service Representative

Teleperformance

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Investment Banking Banking Operations International BPO International Voice Process International Banking Banking Process

+ 2 more

Job Description

  • Job Titles:-
  • Financial Operations Professional
  • Location: Malad West
  • Salary: Upto 3,84,000 Max
  • Working Days: 5 Days a Week (Rotational Shifts)
  • Shift Hours: 24/7 Windows (Rotational Week Off, 2 Days a Week)
  • Job Description:
  • We are looking for a detail-oriented and analytical Finance Operations professional with 0-2 years of experience in BFSI. The ideal candidate will specialize in financial operations, underwriting, risk assessment, and process optimization. You will be responsible for enhancing operational efficiency, performing financial analysis, managing MIS reports, and ensuring compliance with internal and regulatory standards.
  • Key Responsibilities:
  • Manage end-to-end operational workflows and oversee seamless execution of insurance processes.
  • Conduct underwriting tasks, including risk assessment, background verification, and due diligence to mitigate potential risks.
  • Perform pre-login verification calls and ensure data accuracy to maintain client trust and regulatory compliance.
  • Streamline documentation processes to enhance operational efficiency and accuracy.
  • Collaborate with cross-functional teams to align processes and improve customer onboarding, retention, and satisfaction.
  • Develop and implement process improvement initiatives to optimize workflow and reduce operational redundancies.
  • Prepare detailed reports and analytics on underwriting performance for senior management.
  • Ensure compliance with regulatory frameworks and internal guidelines, minimizing audit risks and penalties.
  • Train and mentor junior team members on best practices and operational protocols.
  • Provide technical support to insurance agents across India, ensuring smooth app operations.
  • Resolve payment discrepancies, verify policy transactions, and track KPIs through MIS reports.
  • Skills & Qualifications:
  • 0-2 years of experience in financial operations, underwriting, or related fields.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Proficient in MIS reporting and data analysis.
  • Excellent communication and interpersonal skills.
  • Ability to work in rotational shifts and handle operational challenges.
  • For more information, please contact HR Team via email: Sohail.sayyed@teleperformancedibs.com
  • Or call us at: 7021952360
  • ---

    • Employment Type: Full Time, Permanent

    Read full job description

    Teleperformance Interview Questions & Tips

    Prepare for Teleperformance Customer Service Representative roles with real interview advice

    Top Teleperformance Customer Service Representative Interview Questions

    Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
    asked in Customer Service Associate interview
    View answers (39)
    Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
    asked in Customer Care Executive interview
    View answers (33)
    Q3. Q.9 what do you know about BPO or teleperformance?
    asked in Customer Service Executive interview
    View answers (20)
    View all 537 questions

    What people at Teleperformance are saying

    3.5
     Rating based on 255 Customer Service Representative reviews

    Likes

    "Teleperformance commitment to employee engagement creates a positive and inclusive work environment . The company values feedback and takes proactive steps to ensure that employees feel heard and appreciated.

    • Salary - Excellent
      • +6 more
    Dislikes

    No cons as of now.

    Read 255 Customer Service Representative reviews

    Customer Service Representative salary at Teleperformance

    reported by 552 employees
    ₹1 L/yr - ₹6 L/yr
    At par with the average Customer Service Representative Salary in India
    View more details

    What Teleperformance employees are saying about work life

    based on 29.7k employees
    52%
    38%
    58%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Teleperformance Benefits

    Cafeteria
    Job Training
    Soft Skill Training
    Free Transport
    Work From Home
    Health Insurance +6 more
    View more benefits

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