Assistant Collection Manager( BFSI BPO )

Hiring for Assistant Manager ( BPO Credit Card Collection)

BFSI process. bucket 1 to 3.

general shifts

Ambattur location

30% hike on current salary, up to 6 LPA

Responsibilities

• Oversee the daily operations of the collections department
• Implement effective collection strategies to achieve collection targets
• Monitor and analyze the performance metrics of the collection team
• Address and resolve client disputes or issues related to payments
• Train, mentor, and motivate the collection team to perform at their best
• Collaborate with other departments to streamline the collection process
• Prepare and present regular reports on collection activities and outstanding debts
• Ensure compliance with all relevant laws and regulations regarding debt collection

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• Minimum of 3 years of experience in a collections or accounts receivable role
• At least 1 year of experience in a supervisory or managerial position
• Strong knowledge of collections procedures and regulations
• Excellent communication and interpersonal skills
• Ability to handle difficult conversations and resolve conflicts effectively
• Proven track record of meeting collection targets and improving collections processes

Skills

• Debt Collection ( calling)
• Team Leadership
• Conflict Resolution
• Financial Analysis
• Reporting
• Compliance
• CRM Software
• Negotiation
• Customer Service

please share relevant resumes to ramya.ramya1@teleperformancedibs.com

PH no: 8050980644

Best Regards

Ramya V