Collection-Specialist

The Freight Forwarding experts since 1815, DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with presence in more than 100 countries. As the Global Service Center (GSC) of DGFF, we offer a wide range of captive shared services across the globe with the strength of our people & technology.
GSC has experienced, diverse, and passionate teams that value adds to DGFF partners through our expertise in process and service management, and robotics, AI/ML delivery capabilities. We operate out of six locations - Mumbai, Chennai, Chengdu, Manila, Budapest, and Bogota.
We are recognized as Global Top Employer. Through our people-first culture, we help our employees realize their full potential with our GSCs in-house learning and developmental arm - GSC Academy. We endeavor to provide our employees with a holistic all round development and an elevated learning curve that fosters their career progression.

Key Responsibilities

• Someone in a collection role, such as accounts receivable specialist, typically has the following primary responsibilities and tasks.
• Contacting Customers: The main responsibility is to contact individuals or businesses with overdue debts through phone calls, emails, letters, or other communication channels.
• Reminder and Follow-Up: Collectors send reminders and follow-up messages to customers to prompt them to make payments.
• Negotiating Payment Arrangements: Collectors work with customers to negotiate payment plans that suit both parties' needs and capabilities.
• Handling Inquiries: Responding to inquiries from customers regarding their outstanding debts or resolving any disputes or discrepancies in billing.
• Account Reconciliation: Ensuring that the payments received match the amounts owed and accurately updating account information.
• Record Keeping: Maintaining detailed records of all communications and interactions with customers, including promises to pay and payment agreements
• Customer Service: Providing customer service to customers, answering their questions, and assisting with payment-related inquiries
• Maintaining Professionalism: Remaining calm, patient, and respectful during interactions with customers, even in challenging situations

Skill Set/Knowledge required:

Collections tool used globally is MA!N. MA!N tool is essential for managing customer information, communication logs, and payment histories. In addition to this Collectors also use BT to make and receive calls, JBA, EDM, Customer Specific Freight Payment Companies

Required Skills/Abilities:

• Graduate /Post Graduate (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/
• M.F.M. /C.A. Inter/C.W.A. Inter) - 50% & above aggregate scores.
• Good Business communication & presentation skills required.
• Advance knowledge in Excel and other Operational systems S21, CW1, DDH and MA!N

Please share your resume to the below mentioned email address

mohinuddin.kureshi@dhl.com

1. Please Share the below mentioned details in the email
2. What is your current and expected CTC?
3. Explain about your current role and responsibilities in collections
4. Is your job profile related to pure collections /collections through cash application/collections reporting roles?
5. What is the largest size of portfolio you have handled in collection?
6. What is your mode of customer interactions in collections?
7. What is your notice period?
8. Which international market are you catering in collections?
9. Are you okay to work in early morning 6.00am to 3.00pm shift ?