IT Solutions Consultant

Grow together

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. Custom Clearance is one of important milestone to meet the transit time expectation. You will be analyzing the custom requirement & message spec interface with authority and providing solution to meet the regulatory requirement to our Business Partner in DHL Express.

You will provide third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key.

For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production security devices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.

Last but not least, security technologies associated with Firewalls, Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league.

Ready to embark on the journey? Heres what we are looking for:
As a Consultant, having analytic & consultant skillset is a huge plus. Very good knowledge of Custom Clearance will also be an integral part of this role.

You are a technology aficionado, therefore you have knowledge in custom messaging specification. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.