Engineer IT Operations

Proven experience (2-3 years) as a technical support engineer, application support, product-based support, IT Service Desk engineer, etc.

Good understanding of Active Directory (for ex:password resets), Software troubleshooting, etc.

Ability to diagnose and resolve basic technical issues.

Good understanding of ITIL Incident Management.

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat.

Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services Record events and problems and their resolution in logs.

Excellent communication skills (Reading, writing, speaking) MandateExperience handling international clients over the phone, good probing skills.

Client-oriented, cool-tempered, adaptive, and flexible.

Open to 24/7 work environment and rotational shifts.

Mandate IT Grads or relevant experience as a tech support engineer (2-3 years).

Proven experience (2-3 years) as a technical support engineer, application support, product-based support, IT Service Desk engineer, etc.

Good understanding of Active Directory (for ex:password resets), Software troubleshooting, etc.

Ability to diagnose and resolve basic technical issues.

Good understanding of ITIL Incident Management.

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat.

Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services Record events and problems and their resolution in logs.

Excellent communication skills (Reading, writing, speaking) MandateExperience handling international clients over the phone, good probing skills.

Client-oriented, cool-tempered, adaptive, and flexible.

Open to 24/7 work environment and rotational shifts.

Mandate IT Grads or relevant experience as a tech support engineer (2-3 years).

Bounteous x Accolite makes the future faster for the worlds most ambitious brands.

Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers.

Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

For more information visit:.

Bounteous x Accolite makes the future faster for the worlds most ambitious brands.

Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers.

Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

For more information visit:.