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103 Yes Bank Jobs

Call Centre Manager- Credit Card Collection- Yes Bank ltd.

4-9 years

Pune

1 vacancy

Call Centre Manager- Credit Card Collection- Yes Bank ltd.

Yes Bank

posted 13d ago

Job Description

Role & responsibilities

You may please refer below Job Description for Call center manager

  • Should have relevant experience of Managing External / Internal Call center with minimum capacity of 50 Tele-callers , 1 Process / Floor manager & 2/3 Team Leaders.
  • To Have appropriate Dialer knowledge ( Like Campaign Strategy , Predictive , Preview & Manual Calling ).
  • Basic knowledge to review Dialer reports / MIS’s.
  • Meeting Bucket wise Resolution and rollback targets month on month for the locations managed.
  • Ensuring 100% coverage of accounts and appropriate feedback trails in system.
  • To clear all audits (Internal/ ORM/ External/ CST) with NIL critical observations.
  • To resolve all complaints within prescribed TAT. Adherence to all processes pertaining to collections in the locations managed.


Employment Type: Full Time, Permanent

Read full job description

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What people at Yes Bank are saying

What Yes Bank employees are saying about work life

based on 7.7k employees
56%
40%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Yes Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
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