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104 Yes Bank Jobs

Call Centre Manager- Credit Card Collection- Yes Bank ltd.

4-9 years

Pune

1 vacancy

Call Centre Manager- Credit Card Collection- Yes Bank ltd.

Yes Bank

posted 17d ago

Job Description

Role & responsibilities

You may please refer below Job Description for Call center manager

  • Should have relevant experience of Managing External / Internal Call center with minimum capacity of 50 Tele-callers , 1 Process / Floor manager & 2/3 Team Leaders.
  • To Have appropriate Dialer knowledge ( Like Campaign Strategy , Predictive , Preview & Manual Calling ).
  • Basic knowledge to review Dialer reports / MIS’s.
  • Meeting Bucket wise Resolution and rollback targets month on month for the locations managed.
  • Ensuring 100% coverage of accounts and appropriate feedback trails in system.
  • To clear all audits (Internal/ ORM/ External/ CST) with NIL critical observations.
  • To resolve all complaints within prescribed TAT. Adherence to all processes pertaining to collections in the locations managed.


Employment Type: Full Time, Permanent

Read full job description

Yes Bank Interview Questions & Tips

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Top Yes Bank Credit Card Collection Interview Questions

Q1. What is Trade and how many types of Bank Gurantee exist?
Q2. How much customers can you bring from previous organisation
Q3. How much new Account can you source every month on month
View all 142 questions

What people at Yes Bank are saying

What Yes Bank employees are saying about work life

based on 7.7k employees
56%
40%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Yes Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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