Hiring - Team Lead - Credit Card Collections - Gurgaon

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee- Collections! We are looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast-paced business environment while being a good great teammate. 

Responsibilities •    You need to lead all the activities related to Cash and Collections domain. •    Balance Cash related to collections and dispute management, implement & enforce to strategy. •    Interaction with end customers via Calls and Emails for collecting past due amount. •    Meeting collections numbers/targets (monthly/ quarterly/ yearly) •    Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls. •    Dispute Balancing related to invoice, cash and collection issues. •    Lead and participate in conference calls with Country / Regional Financial Managers. •    Participate in governance meetings at country / region level.  •    People management: ensure team members are meeting the deliverables and keep them motivated. •    Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) •    Timely and effective communication with internal departments for issue resolution •    Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target. •    Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash. •    Control and support all specialists in respective functions. •    Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements,  •    Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines. •    Drive people related agenda (target settings, appraisal process, building talents)  •    Ensure proper backup structure and succession planning. •    Training and development of the team •    Leading the agenda of issue solving and monthly meetings  •    Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem. •    Lead and participate in conference calls with Country / Regional Financial Managers. •    Participate in governance meetings at country / region level. 

Qualifications we seek in you! Minimum Qualifications  •    Commerce graduate  •    Significant work experience in Cash and Collections •    Should have B2B Collections experience •    Experience in leading a team •    People management skills •    Excellent Interpersonal Skills •    Proficient in MS Office applications, especially in MS excel. •    SAP knowledge and experience in generating reports from SAP.  •    Accounting knowledge- Cash Application, Collection and Dispute End to End process knowledge •    People with exp in Distribution industry or at least Hi Tech

Preferred Qualifications / Skills •    Ability to work with various other IT applications (PEGA, HRC, reporting tools, etc.)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.